Awesome people, exceptional results
Meet The Team
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
View Profile
Rachel Littlewood
Director
Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow
View Profile
Tom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
View Profile
Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
View Profile
Lisa Moran
Director
Lisa leads client engagements with a focus on operational excellence, transformation, and continuous improvement.
View Profile
Simon Day
Group Finance Director
Simon leads our Finance and business support teams, working with our leaders to deliver exception client work, engage top talent and generate free cashflow.
View Profile
Cheryl Richards
Principal
Cheryl is leading BFY Group’s expansion into Financial Services, leveraging her experience and knowledge to establish BFY Group as a trusted partner in this new sector.
View Profile
Jon Vincent
Senior Manager
Jon helps clients resolve problems with billing, settlements, and customer service.
View Profile
Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
View Profile
Lauren McCullough
Manager
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.
View Profile
Joseph Cooper
Manager
Joseph supports our Retail clients to improve their operational processes and business performance.
View Profile
Matt Turner
Manager
Matt helps lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.
View Profile
Kev Brown
Manager
Kev leads our continuous improvement and lean transformations, working with leaders to deliver our Operational Excellence programme.
View Profile
Zander Cleves
Manager
Zander specialises in change management and business transformation, delivering commercial insight to clients through financial modelling.
View Profile
Angela Tooley
Head of Private Equity, Real Estate & ESG
Angela specialises in the creation and implementation of growth strategies, as well as supporting clients through special situations, with M&A advisory, restructuring, and crisis management.
View Profile
Ed Breslin
Manager
Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.
View Profile
Richard Laking
Manager
Richard helps clients to assure exceptional performance through controls implementation, and the identification of operational and financial efficiencies.
View Profile
John Scott
Manager
John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.
View Profile
Andrew Santiago
Financial Controller
Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.
View Profile
Catherine Kirkman
Executive Support Manager
Cat helps keep the BFY ship sailing smoothly, supporting our Exec team and wider business in delivering exceptional work for our clients.
View Profile
Craig Sutherland
Senior Consultant
Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.
View Profile
Holly Odle
Senior Consultant
Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.
View Profile
Leanne Armstrong
Senior Consultant
Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.
View Profile
Arek Swedrowski
Senior Consultant
Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.
View Profile
Natasha Lunt
Senior Consultant
Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.
View Profile
Ashley McLeod
Senior Consultant
Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.
View Profile
Louise Willumsen
Senior Consultant
Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.
View Profile
Emma Kassim
Senior Consultant
Emma specialises in complex change management and digital transformation, delivering operational excellence through improved customer journey and process efficiency.
View Profile
Carl Dixon
Senior Consultant
Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.
View Profile
Kayleigh Gray
Senior Consultant
Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.
View Profile
Stephanie Dunn
Senior Consultant
Stephanie helps clients to enhance business performance and deliver exceptional customer outcomes, through insight, operational excellence, and transformation initiatives.
View Profile
Josh Marlow
Senior Consultant
Josh specialises in Lean Transformation, helping clients to achieve Operational Excellence by optimising processes and improving customer journeys.
View Profile
Wade Robertson
Consultant
Wade specialises in Transformation, Value Creation and Project Management, helping clients to identify and deliver on opportunities of significant value.
View Profile
Matt Atkinson
Consultant
Matt helps clients to deliver operational improvements, focussing on Operational Excellence, debt, and vendor management.
View Profile
John de Bono
Consultant
John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.
View Profile
Steve Cheung
Consultant
Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.
View Profile
Tom Deen
Consultant
Tom works with clients to maximise efficiencies, improve processes, and ensure strong relationships are maintained.
View Profile
Sophie Taylor-Jackson
Consultant
Sophie helps our clients to transform their business by identifying challenges, and realising potential efficiencies or optimisations.
View Profile
Charlotte Warman
Consultant
Charlotte helps our clients focus on their operational improvement strategy, and implement robust processes to enable informed decision making.
View Profile
Sue Moon
Senior Recruiter
Sue has over 25 years of recruitment experience, having worked both as an agency manager and then moving to internal.
View Profile
Jacob Goddard
Marketing Executive
Jacob delivers engaging content across our online and offline channels, helping to develop BFY’s presence and enhance growth.
View ProfileAccreditations
Proud to be a Great Place To Work
I get real job satisfaction from doing great work for our clients, who trust us to deliver the messages and the changes that are needed – and I’m really proud to be able to do this with small teams of great people. Rachel Littlewood Director
