Energy Networks
We work with networks to solve complex problems with clarity and momentum. Whether it’s regulation, resilience or operations, our job is to help clients get to better, faster - and deliver real outcomes on the ground.
Mark Hewett
Director
Energy Networks
Helping energy networks perform, adapt and lead
We work with energy networks across the UK to help them adapt, improve, and deliver in the face of constant change.
Shifting regulation, increasing customer expectations, and the urgent need to modernise ageing infrastructure are already complex - add financial pressures, and the challenge gets sharper.
We help clients respond with confidence, using our expertise and partner network to strengthen performance, build resilience, and unlock opportunity.
Our work is shaped by the principles we live by: integrity, excellence, collaboration, and innovation. They guide everything we do and how we deliver outcomes with our clients.
We support networks to address challenges like:
- Climate change, the energy transition and resilience
- Environmental and regulatory scrutiny
- Ageing infrastructure and asset health
- Customer expectations and social value
- Financial pressures and investment needs
Energy Networks
Why networks choose to work with BFY
Our team are experienced energy and utilities consultants - well versed in the specific challenges network companies face, and how to help overcome them.
We’ve worked inside network operators, alongside regulators, and across major transformation programmes. That experience matters, but so does how we work.
We’re empathetic, energetic and enthusiastic. We’re team players who integrate quickly with client and partner teams to build momentum and solve problems. Whether it’s navigating price controls or delivering operational improvements, we focus on making a difference fast - through acceleration, efficiency, and resilience.
Our core service areas in energy networks include:
- Work and asset management - delivering asset strategies that improve performance and value
- Network operations and operational improvement - increasing reliability and reducing cost
- Customer experience and connections - improving service, speed, and customer satisfaction
- People, leadership and enterprise management - building high-performing, change-ready teams
- Markets, trust and regulation - navigating price controls, trust strategies and stakeholder expectations
Energy Networks
Meet the Team
Mark Hewett
Director
Mark leads transformational change for UK energy and utility companies. His mission is to accelerate their journey to Net Zero, delivering on the promise of the energy transition and creating value for their customers, shareholders, and society across the energy value chain.
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Chris Thoms
Client Director
Chris partners with clients to operationalise their business strategy into a coherent and optimised change portfolio, by leveraging best practice P3MO approaches and frameworks.
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David Watson
Principal
As Principal at BFY, David leads client engagements on energy strategy, policy and commercial excellence, helping them to navigate a complex policy and regulatory landscape, capitalise on emerging opportunities in the energy transition and optimise their operating models for long-term success.
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Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
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Simon Rowe
Senior Consultant
Simon helps our clients to reduce complaints and unnecessary contact, while improving customer and business outcomes.
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Our Insights
Leadership in Energy and Utilities: Deliver true competitive advantage through your people
Our Energy Networks lead, Mark Hewett, draws on his experience to share valuable leadership insights and outlines BFY’s approach to unlocking competitive advantage through people, aligning organisational culture, and driving operational performance.
Heat Network Regulation: Action plan for future market leaders
In part two of our Heat Network Regulation article, we turn to the important question of what those in the sector should be doing right now to prepare. This is both an opportunity and a risk for heat network suppliers. Those who can get it right will stand to win from the coming growth in the market. Those who get it wrong will find themselves exposed, and eventually, risk exiting the market.
Heat Network Regulation: The compliance countdown that will define future players
In January 2026, the UK heat network sector faces a huge transformation. As Ofgem takes regulatory control, suppliers face a stark choice: adapt quickly to thrive in a growing market or risk business failure under unprecedented scrutiny. With less than nine months to prepare, the clock is ticking - and many suppliers remain dangerously unprepared.
Energy Networks
Driving impact in energy networks
We bring together the right people, at the right time, to make change stick. Our team understands the complexity of network environments - and we’re focused on outcomes, not just analysis. That’s why our clients trust us to help lead change in the toughest parts of their business. Mark Hewett Director
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