Energy & Utilities
We’ve benefited from BFY's hands-on approach, rigour and structure in managing the project and the broad range of skills they have contributed to make this work a success. Their deep experience in energy has really added value to us throughout.
Head of Transformation
Large Energy Company
ENERGY & UTILITIES
Market-leading expertise in Energy & Utilities
In an increasingly complex Energy & Utilities sector, we help organisations to manage regulatory change, accelerate performance, and adapt to the demands of a shifting market. Each section of the value chain has its part to play as we move towards a cleaner, smarter future, and we’re proud to be supporting our clients on their journey.
Our experts have the know-how derived only from real sector experience, having built careers at the UK’s largest Energy & Utilities companies, before adapting their knowledge to the world of consulting.
We combine leading market insight with delivery expertise, helping clients to enact transformational change, and get ‘the hard stuff’ done. We’ve been a trusted partner to the sector before, during, and after the energy crisis – continuing our relationships deep into the energy transition.
Where do we work?
Energy Retail
Market-leading insight and expertise across Strategy & Commercial Excellence, Operational Turnaround & Recovery, and Transformation.
Water
Transforming customer experience and operational effectiveness, against the backdrop of increasing regulatory pressure and the cost-of-living crisis.
Environmental, Social & Governance
Providing a comprehensive audit and ranking of ESG related practices, programmes and metrics.
FT Leading Management Consultants
Exceptional Results in Energy & Utilities
Receiving five awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director
Energy & Utilities
Our Impact
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.
Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.
Operational process improvements deliver ~£15m cash benefit for large energy retailer
We supported a large energy retailer with the management of its prepayment portfolio, where a shortfall in expected cash was causing a double-digit revenue gap. This problem was expected to increase in scale significantly, due to the ongoing energy crisis and its impact on prices.
Energy & Utilities
Meet the Team
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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Rachel Littlewood
Director
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
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Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
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Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
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Mark Hewett
Director
Mark leads transformational change for UK energy and utility companies. His mission is to accelerate their journey to Net Zero, delivering on the promise of the energy transition and creating value for their customers, shareholders, and society across the energy value chain.
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Hannah Sword
Director
Hannah leads client engagements, striving to ensure clients gain significant value and benefits and from the work we deliver.
View ProfileEnergy & Utilities
Our Insights
Cost of energy complaints could increase by £200m under new proposals
New government proposals to reform the energy complaints process could make it fairer and faster for customers. But without action, suppliers could also see costs rise by ~£200m. In this article, we explore how these changes could impact your bottom line, and share practical steps to stay ahead.
Energy debt reaches £4.15bn, an increase of £0.84bn in 12 months
Domestic energy debt has reached a new high of £4.15bn in Q1 2025, an increase of £0.84bn compared to Q1 last year. This marks the tenth consecutive quarter of rising domestic debt, growing by ~£300m in the last quarter alone.
Spending Review: What £40bn green investment means for the energy sector
Chancellor Rachel Reeves has set out the government’s spending plans through to the next election. Despite early doubts, energy emerged as one of the biggest winners. See what it means for the sector here.
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