Case Studies
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Identifying ~£50m BDC reduction opportunities for energy retailer
Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.
Strategic analysis identifies ~£103m in opportunities for energy retailer
We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.
Identifying ~£7m benefit for meter operator in readiness for MHHS
Our transformation team identified opportunities for ~£7m in benefit through cost reduction, revenue upside, and offshoring efficiencies for a meter operator.
Developing an ESG strategy in B2B Utilities through due diligence
BFY undertook a ESG Due Diligence assessment for our client, who was looking to develop their ESG strategy building on business sustainability and identify areas of value. The business was going through a period of transition and looking to take on additional investment to support long term growth.
Avoiding up to ~£60m lost sales value in system migration for energy supplier
We helped a large supplier to mitigate a potential ~£60m loss in SME energy sales, through the delivery of a robust migration framework.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.
£4.5m in Bad Debt benefits for large energy retailer
We helped a large energy retailer to generate immediate in-year debt benefits through tactical interventions. Our programme delivered ~£4.5m in Bad Debt benefit and ~£8.5m in cash collection, all while maintaining customer and productivity measures within the operation.
Collections improvements deliver ~£5m cash for Water retailer
We supported a B2B Water retailer with a series of collections improvements, achieving a cash uplift of ~£5m in five months.
Tactical debt improvements deliver ~£7m cash for large Energy retailer
A large Energy retailer was facing significant challenges with customer debt, requiring improvements to their collections processes to mitigate this. Their total debt was ~£100m at the time of engaging BFY, with communication gaps present across the customer debt journey.
Debt Taskforce delivers 10x ROI for large B2B Water supplier
A large B2B Water supplier was facing significant bad debt challenges, and required support with managing this. They recognised that their collections strategy was underperforming, seeking opportunities to optimise this and increase output.
Debt improvements through organisational design for a large supplier
We supported a large energy supplier with improving their debt book performance, after our Debt Maturity Assessment highlighted gaps in their ways of working and organisational design. Over a six-month period, we delivered a series of improvements to the supplier’s processes, also enhancing their ability to manage performance internally.
Managing reputational risk in a debt sale for a large B2C energy supplier
Large B2C energy supplier required guidance around the possibility of selling debt and the potential impact on its reputation. We conducted a debt feasibility study, establishing which customer accounts could be sold, presenting an expected valuation and risk-level for each purchaser.