Case Studies
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Challenger supplier reduces debt book by ~£30m with improved processes and new campaigns
Tactical debt improvements deliver ~£7m cash for large Energy retailer
A large Energy retailer was facing significant challenges with customer debt, requiring improvements to their collections processes to mitigate this. Their total debt was ~£100m at the time of engaging BFY, with communication gaps present across the customer debt journey.
Debt Taskforce delivers 10x ROI for large B2B Water supplier
A large B2B Water supplier was facing significant bad debt challenges, and required support with managing this. They recognised that their collections strategy was underperforming, seeking opportunities to optimise this and increase output.
Debt improvements through organisational design for a large supplier
We supported a large energy supplier with improving their debt book performance, after our Debt Maturity Assessment highlighted gaps in their ways of working and organisational design. Over a six-month period, we delivered a series of improvements to the supplier’s processes, also enhancing their ability to manage performance internally.
Managing reputational risk in a debt sale for a large B2C energy supplier
Large B2C energy supplier required guidance around the possibility of selling debt and the potential impact on its reputation. We conducted a debt feasibility study, establishing which customer accounts could be sold, presenting an expected valuation and risk-level for each purchaser.
Improving retention for a large energy supplier with ~£25m benefit opportunity
Large supplier was retaining ~5% of customers when moving in or out of a property. We created a plan to improve retention performance and mitigate the impact on data capture, debt collection, and complaints, while also enhancing customer experience.
Identifying a ~£1m cost avoidance opportunity in a large supplier's customer migration
We supported a large energy supplier with the migration of its customer base to a new system provider. As this was a background migration, we helped the supplier to cleanse their existing customer data, ensuring that any potential risks were recognised in advance and managed effectively.
Large B2B supplier increases efficiency with operational excellence
We supported a large B2B energy supplier with operational improvements in its Pricing team, aiming to increase efficiency and reduce the time taken to produce prices for new and existing customers.
Operational process improvements deliver ~£15m cash benefit for large energy retailer
We supported a large energy retailer with the management of its prepayment portfolio, where a shortfall in expected cash was causing a double-digit revenue gap. This problem was expected to increase in scale significantly, due to the ongoing energy crisis and its impact on prices.
Outsourced credit turnaround yields 10% bad debt reduction and ~£10m in cash
Challenger supplier faced difficulties with their outsourced credit partner. Our transformation plan delivered ~£25m benefit within 4 months, with ~£20m from new debt prevention.
Large energy retailer debt sale and capabilities creation for £20m cash benefit
We used our tried and tested Debt Sale Management Framework, helping our client to identify segments of debt it wanted to sell, segments it would consider selling, and segments it did not want to sell.
Large energy retailer closes P&L gap through debt sale
Our client was seeking to close a ‘P&L gap’ of £5m and saw debt sale as an opportunity to support its year-end gap closing initiatives. BFY undertook a detailed data analysis and segmentation exercise.
Challenger energy retailer first debt sale delivered £1m in year one
Our client wanted to explore debt sale as an alternative to using debt collection agencies, which had historically struggled to provide consistent returns.