Blog
Will MHHS Break or Build the Customer Relationship?
With the October 2025 milestone approaching, Market-Wide Half-Hourly Settlement is set to transform how suppliers use customer data. Our latest insight explores whether MHHS will strengthen trust and unlock value - or risk becoming a compliance burden.
Why the Data Scientist is the New Energy Leader
As energy becomes a platform, data - not commodities - is emerging as the real competitive edge. See how insight-driven strategies can unlock new revenue and build lasting market advantage.
Why Sector, Not Size, Defines the Energy Transition
Traditional segmentation into large corporates and SMEs is no longer enough. We explore why operational needs, not size, should guide energy strategies - and how adaptable platforms can deliver results across sectors.
Price Cap to rise by £35 (2%) to £1,755 in October - higher than expected ahead of winter
Ofgem has today confirmed that the Price Cap will increase by £35 (2%) to £1,755 in October - rising slightly more than expected as we head into winter. This small change reflects a more stable wholesale market, with the increase driven by higher balancing costs and the expansion of the Warm Home Discount, which will support up to 2.7m more households.
Britain’s Energy Transition: Strong foundations, shaky confidence
The UK’s energy transition has strong foundations but faces wavering political commitment. We discuss how suppliers can build strategies that perform across policy cycles and seize opportunities without relying on subsidies.
From Power Providers to Tech Partners: How energy companies are evolving
In a market where returns from energy supply are low and technology-enabled solutions are more dynamic, the opportunity for energy suppliers to move from commodity traders to technology partners has never been clearer.
Smart rollout targets are still achievable, but only with a shift in focus
As of March 2025, date from the Department for Energy Security and Net Zero (DESNZ) shows 39m smart and advanced meters have been installed across Great Britain, covering around 67% of ‘all meters’ (domestic and non domestic – 68% for domestic alone). Encouraging on the surface, but when you delve into the detail, it’s clear the rollout is at risk of falling just short of its target.
Are hidden sales gaps undermining your B2B energy profits?
From our experience working closely with B2B energy teams, we've identified four challenge areas that consistently hold back margin, and where targeted action can deliver measurable impact. In one case, this approach helped uncover an additional ~£16m in potential gross margin in just one year.
Build Leaders, Boost KPIs: A smarter way to improve field performance
From metering projects to asset upgrades and system migrations, field force leaders face growing complexity. Yet performance expectations continue to rise - from tighter SLAs to higher first-time fix rates and better CSAT. In this environment, process and system changes only go so far. To drive consistent, sustainable improvements in KPIs like on-time appointments, first-time resolution, and customer satisfaction, the most critical lever is leadership.
RIIO-ED3: Gearing up for the next electricity distribution price control period
RIIO-ED3 is the third round of Ofgem's performance-based price control framework, covering the 2028-2033 period. It comes at a pivotal time, as the UK pushes forward on its path to Net Zero by 2050 and targets the Government’s Clean Power 2030 ambition.
Using accountability and incentives to manage agents effectively
In part three of our Driving Agent Outcomes series, we look at what it takes to build a culture of ownership – from setting clearer expectations to using performance insight in a way that builds confidence. We share practical ways to embed higher standards and stronger accountability at scale.
Using data driven insight to enhance customer interactions
A lot of contact centres have the data, but not the leadership capability to turn it into action. In part two of our Driving Agent Outcomes series, we explore how simple, repeatable routines can help leaders use insight to drive behavioural change.
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