Blog
Energy debt reaches £4.15bn, an increase of £0.84bn in 12 months
Domestic energy debt has reached a new high of £4.15bn in Q1 2025, an increase of £0.84bn compared to Q1 last year. This marks the tenth consecutive quarter of rising domestic debt, growing by ~£300m in the last quarter alone.
Rethinking Fuel Poverty: Targeted Support, Tangible Impact
In March, we published a report with So Energy to better understand the true scale of fuel poverty in Great Britain, and what it’d take to meaningfully reduce it. In this article, we revisit the core insights from that report, look at what’s changed since, and explore what energy suppliers can do now to improve how they identify, engage and support customers who are struggling.
Don't Wait for Tech to Transform - Start with Your Leaders
The utilities landscape is increasingly volatile. Regulatory shifts, customer churn rates hitting record highs, and the relentless march of digitalisation are reshaping how we compete. Add AI disruption to the mix, and it's clear that yesterday's leadership development toolkits simply won't suffice.
Spending Review: What £40bn green investment means for the energy sector
Chancellor Rachel Reeves has set out the government’s spending plans through to the next election. Despite early doubts, energy emerged as one of the biggest winners. See what it means for the sector here.
The moments your customers never forget – And why Utilities must design them
With Utilities still trailing other sectors on satisfaction, pressure to raise service standards is growing. Customer experience is a key differentiator - but real loyalty isn’t built through process alone, it’s shaped by the moments customers remember. In this article, we share a four-phase approach to embedding customer-centric culture, plus a practical method to help you design and deliver impactful CX moments across the customer journey.
July Price Cap to fall by £129 to £1,720 – relief for customers on default tariffs
Ofgem have announced the first reduction in the Price Cap in a year, falling by £129 (7%) in July to £1,720. While this offers some relief, typical households are set to save just £30 over 12 months, and bills remain 50% above pre-crisis levels.
Are we ignoring a £1.8bn debt problem in business energy?
Energy suppliers and small businesses in the UK are at risk of a hidden crisis. A crisis of up to £1.8bn in unpaid energy bills. This huge debt problem is growing silently and secretly due to gaps in visibility compared to domestic debt. And there are no industry-wide answers — yet.
Dynamic Tariff Strategy: Five commercial considerations for energy retailers
A new wave of innovation is sweeping the domestic energy market. As we explored in our previous blog, suppliers are introducing a range of new tariffs designed for EVs, heat pumps, time-of-use patterns and more. Whilst this innovation creates exciting opportunities, it also introduces complexity, and with complexity, comes commercial risk.
Bringing Clarity to Dynamic Tariffs: A framework for energy retailers
Dynamic tariffs present new opportunities for the energy market, but they also bring a growing challenge. How can suppliers offer smarter, more flexible products - without overwhelming customers, confusing internal teams, or diluting commercial performance?
March saw 320k customer switches, with discounts available before April Price Cap
320k domestic customers switched energy supplier in March, seeking savings ahead of the April 2025 Price Cap. This marks a rebound to 70% of pre-crisis switching levels (which averaged 475k per month), as the Price Cap was set to rise, and customers were able to lock in fixed deals £250 below the upcoming cap.
With 2030 EV policies confirmed, is the UK ready to deliver?
The UK’s EV rollout is accelerating – and with Labour confirming the 2030 phaseout of new petrol and diesel cars, the pressure is on. The UK will need to scale up to 9 million EVs and 300,000 public charge points by 2030. Are we ready for the challenges – and the opportunities – this presents?
Heat Network Regulation: Action plan for future market leaders
In part two of our Heat Network Regulation article, we turn to the important question of what those in the sector should be doing right now to prepare. This is both an opportunity and a risk for heat network suppliers. Those who can get it right will stand to win from the coming growth in the market. Those who get it wrong will find themselves exposed, and eventually, risk exiting the market.
Subscribe today to receive the latest news and updates from BFY
By submitting my personal data, I consent to BFY collecting, processing, and storing my information in accordance with our Privacy Policy.