Save time and money by reducing your contact to complaint ratio

BFY Group Complaints Articles Introduction from Ian Barker

Energy supplier consolidation is inevitable in 2021

Covid-19 related customer debt must be addressed now

Billing and complaints remain central to customer service challenge

What does it take to grow an £x00m energy retailer?

BFY Group supports Yu Energy in its acquisition of Bristol Energy

Wholesale costs drive £84 reduction in Ofgem Price Cap level

BFY Operating Cost Benchmarking study biggest and most detailed yet

Impacts of COVID-19 on B2B Energy

Octopus Achieves £1bn Unicorn Status With £300m Origin Energy Investment

March Energy Switching Likely Impacted By COVID-19

Consolidation continues in UK Energy Retail

Octopus out turns at a loss with suppressed Gross Margins