Blog
When process improvement isn't enough - Identifying operating model challenges
Process fixes work well if a problem is confined to a specific team. But when issues are spread across multiple areas, ownership is unclear, and improvement efforts aren't sticking, the problem is structural.
Ways to reduce the ~£100m cost of metering aborts
Abort rates have long been a challenge across the metering industry, but the overall cost often receives less attention. Our analysis suggests the annual cost of aborted metering activity could be costing ~£100m per year.
Metering and Field Roundtable: Views from senior industry leaders
At a recent metering and field roundtable, we brought together executives from across suppliers, metering providers and field service organisations to discuss the challenges and opportunities shaping the industry.
Why digital investment isn't hitting the mark for regulated networks
Networks are investing billions in digital transformation, but how much of that investment is translating into operational performance and delivery confidence?
33% fewer businesses switched supplier in April as uncertainty grows
Business switching activity fell significantly below historic levels in April 2026, with around 33% fewer non-domestic customers changing supplier than the seasonal average. This insight explores what the latest switching trends may tell us about customer behaviour, market uncertainty and the importance of early engagement during renewal periods.
Small businesses renewing contracts in 2026 face a £480 increase in annual electricity costs
Our latest analysis suggests a typical SME could face a £480 (14%) increase in annual electricity costs when renewing contracts in 2026. We examine the scale of the increase, the drivers behind it, and why renewal conversations are becoming increasingly important for suppliers and customers alike.
The SME Energy Gap: Small businesses pay 31% more per kWh
Our recent analysis shows that low-consuming businesses are now paying 31% more per kWh than larger industrial consumers.
Why ‘Right Side Up’ innovation wins NIA and SIF funding
A practical guide to why network innovation proposals succeed or fail, and how innovators can better align NIA and SIF applications to the operational realities, customer needs, and priorities of individual networks.
Today’s Retail Energy Market Framework is Broken: What Needs to Change?
The UK energy industry has made impressive progress on clean energy. Renewable generation is up, carbon emissions are falling, and the political commitment to a clean power system by 2030 is clear. The retail market that will deliver change in customers’ homes and businesses was designed for a different time and is no longer fit for purpose.
Webinar recap: Navigating the B2B energy reset
Insights from our B2B energy webinar with Gorilla, featuring panellists from BFY Group, Gorilla, and Drax Energy Solutions.
Private Capital, Public Outcomes: What EQT’s move tells us about the future of UK water
Recent investment into Yorkshire Water’s parent company is a strong signal that long-term capital still sees value in the UK water sector. In this article, Neal Edmondson explores what that means in practice, from how expectations on financial resilience and transparency are evolving, to what companies need to demonstrate to attract and deploy investment effectively.
MHHS: Where suppliers have opportunities for Commercial Success
As Market-wide Half-Hourly Settlement (MHHS) migration begins in earnest, we’re examining the impact for suppliers. Our recent analysis shows 59% of supplier processes are impacted by MHHS. But that’s only half the story.
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