Blog
Addressing the carbon reduction challenge in data utilisation
The technology and software sectors are a key driver of economic growth, attracting private equity and venture capital investment thanks to their scalability and high margins. Global tech spend is booming, forecasted to reach £3.6 trillion in 2024, so what’s the catch?
Improving settlement performance is a ~£200m opportunity for suppliers
Since the migration of first-generation (SMETS1) smart meters into the DCC network, there’s been a steep decline in settlements accuracy across the energy industry, which could be costing suppliers up to £200m based on our analysis.
Domestic energy debt has reached £3.3bn, up £1.1bn in a year
Ofgem have shared their Q1-24 view of domestic energy debt, reporting a total debt value of £3.3bn in the industry (54% increase since Q1-23).
Identifying opportunities for smart rollout acceleration
The government's smart rollout target for 2025 is getting closer, and although our analysis shows most suppliers are set to fall short of 75% coverage, opportunities to hit the target still exist - as shown in this article.
Embracing energy policy uncertainty in the general election
Last week, we saw the major political parties launch their election manifestos, with energy being a significant topic. More market change is expected, alongside Ofgem's upcoming Price Cap review decision, but there's a good case for optimism.
Carbon Emissions: Driving a meaningful reduction in your business
For carbon reduction to feel achievable, business leaders need clear direction on where to act (and how) to drive the most impactful efficiencies. With this clarity comes greater opportunities for cost savings, value creation, and investor attraction.
Preparing third party relationships for more winter debt
Record debt levels mean high volumes of customers are likely to be sat in external collections processes. Suppliers must focus on strengthening third party performance in the build-up to winter, across the five areas covered in our framework.
Materiality - The route to ESG value creation
An ESG materiality assessment is used to identify and prioritise ESG issues that are most significant to businesses and stakeholders, creating the path for meaningful impact that attracts investment. In this blog, we break down the elements of an effective ESG materiality assessment, and how it can be applied to bring value creation to life for businesses.
Addressing the £m risk of complaints firefighting
For banking and credit card organisations, rising complaint volumes are a warning on the cost of firefighting instead of addressing root causes, which is particularly risky in the context of Consumer Duty.
Rethinking complaints maturity as resolution times rise
FCA’s latest complaints data might seem like ‘more of the same’ at headline-level, but for banking and credit card organisations, rising resolution times and backlogs are piling on more handling costs, and increasing the risk of customer churn.
Kevin Scott joins BFY Group as Director
We’re thrilled to announce that Kevin Scott has joined BFY Group as Director. Kevin brings exceptional experience to the team, having delivered large-scale operational change at the largest UK retailers, across over 20 years in Utilities.
Heat pumps drive cheaper bills, but costs per kWh are higher
Our visual demonstrates the real cost of switching from gas boiler to heat pump.
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