Blog
Bringing Clarity to Dynamic Tariffs: A framework for energy retailers
Dynamic tariffs present new opportunities for the energy market, but they also bring a growing challenge. How can suppliers offer smarter, more flexible products - without overwhelming customers, confusing internal teams, or diluting commercial performance?
March saw 320k customer switches, with discounts available before April Price Cap
320k domestic customers switched energy supplier in March, seeking savings ahead of the April 2025 Price Cap. This marks a rebound to 70% of pre-crisis switching levels (which averaged 475k per month), as the Price Cap was set to rise, and customers were able to lock in fixed deals £250 below the upcoming cap.
With 2030 EV policies confirmed, is the UK ready to deliver?
The UK’s EV rollout is accelerating – and with Labour confirming the 2030 phaseout of new petrol and diesel cars, the pressure is on. The UK will need to scale up to 9 million EVs and 300,000 public charge points by 2030. Are we ready for the challenges – and the opportunities – this presents?
Heat Network Regulation: Action plan for future market leaders
In part two of our Heat Network Regulation article, we turn to the important question of what those in the sector should be doing right now to prepare. This is both an opportunity and a risk for heat network suppliers. Those who can get it right will stand to win from the coming growth in the market. Those who get it wrong will find themselves exposed, and eventually, risk exiting the market.
Video: Achieve 5-10x ROI with Leadership Excellence
In our latest video, Kev Brown and the team explore how immersive coaching has transformed service culture for our clients, delivering 5-10x ROI. We also explore what our Leadership Excellence programme involves day-to-day, with hands-on coaching from experienced operational leaders, and psychometric testing in our Diagnostic and Design phases.
The Leadership Advantage: How psychometrics drive differentiation for utility providers
Utility providers have real opportunities to differentiate through stronger, human-led service - with operational leadership a key lever. As we explore in this article, psychometric tools can be used to enhance day-to-day leadership, frontline performance, and customer outcomes.
Reclaiming Lost Efficiency: How Utilities can revitalise back office automation
Many suppliers have seen early automation gains fade, but significant opportunities remain. We've explored why automation value drops over time, and how suppliers can reclaim lost efficiency to future-proof operations.
Using customer insights to drive loyalty, efficiency, and growth in Utilities
With many suppliers running similar systems, CX is becoming a key battleground in Utilities. This article explores how turning feedback into action can improve service, reduce costs, and build loyalty.
Heat Network Regulation: The compliance countdown that will define future players
In January 2026, the UK heat network sector faces a huge transformation. As Ofgem takes regulatory control, suppliers face a stark choice: adapt quickly to thrive in a growing market or risk business failure under unprecedented scrutiny. With less than nine months to prepare, the clock is ticking - and many suppliers remain dangerously unprepared.
Domestic heat pump installs have trebled since 2022
Our analysis shows Air Source Heat Pump (ASHP) installations have seen a 3x increase in monthly installs since 2022. After a significant peak and drop when the Renewable Heat Incentive (RHI) scheme closed in 2022, demand has recovered strongly and continued to grow.
Solar installs are up ~400% since the SEG Scheme began
At 15k installs per month, demand for domestic solar has grown by ~418% since 2020 - an annual growth rate of ~60%. The biggest incentive for installing solar panels is currently due to avoided import costs; but attractive SEG export tariffs now offered by suppliers increase the overall economic benefit to consumers.
SMEs hold the key to significant margin growth for energy suppliers
SMEs make up 99.9% of UK businesses and account for a significant share of energy consumption - yet they remain one of the most underserved customer segments. As margins tighten and the Net Zero transition gathers pace, SMEs represent a major commercial and strategic opportunity for suppliers ready to act. So how can you engage them - at the right time, with the right offer?
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