Helping you to achieve the exceptional

Name: BFY Group
Price range: $

Work with our Energy, Utilities, and Private Equity experts to tackle your toughest challenges, transform performance, and realise new opportunities.

Our Services

Services & Capabilities

Empowering organisations to solve complex challenges, create value, and deliver lasting change. We specialise in Energy, Utilities, and Private Equity, combining industry expertise with a hands-on approach.

Customer Debt

Enhance your approach to managing debt, through optimised collections and the fair treatment of your customers.

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Transformation

Drive change effectively and reach the outcomes you need, while enhancing customer and employee experiences.

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Operations & Service

Address the root causes of service challenges to restore performance and improve customer outcomes.

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Strategy & Commercial

Actionable insights to help you make strategic decisions, delivering profit growth and long-term value.

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Our team’s dedication to the BFY mantra, delivering exceptional work for clients, is the core driver behind our fast-growing reputation as one of the UK’s leading management consultancies.

Ian Barker

Managing Partner

How We Can Help

Real-world experience for your toughest challenges

BFY Group is one of the UK’s fastest-growing management consultancies, trusted by leading organisations in Energy, Utilities, and Private Equity. We build strong partnerships with our clients, working practically to tackle their toughest challenges, realise opportunities, and achieve lasting results.

What sets us apart is our team’s blend of industry experience and consulting expertise. We’ve hired leading experts from the sectors we serve, and helped them build the consulting skills needed to become trusted advisors for clients, who drive lasting change.

We work with a wide range of organisations, including leading energy retailers - where we support 75% of the UK market - as well as emerging firms. We also support companies throughout the broader energy value chain and utilities sector, covering water, energy services, infrastructure, and more.

We’re proud of the recognition we've received. We’ve been named one of the UK’s Leading Management Consultants by the Financial Times, featured in The Sunday Times Hundred as one of the fastest-growing private companies, and earned multiple Best Workplaces awards. Ian Barker, our Managing Partner, also made The LDC Top 50 Most Ambitious Business Leaders list in 2024.

Our Services

Interested in working with us? We're here when you're ready.

How can we help?

With leading industry experience, we understand the complexities you face, bringing empathy and a commitment to drive transformative change in every project we deliver.

What can we deliver?

Our focus is on practical, effective solutions that achieve lasting results, bringing ideas that inspire new ways of thinking and working.

Members of the BFY Group team sat together in the BFY office.

Case Studies

Celebrating our clients’ success

Debt

Project Lead: Kevin Scott

Identifying ~£50m BDC reduction opportunities for energy retailer

Through our debt maturity assessment, combined with a broader focus on billing and customer contact activity, we identified routes to achieve a ~£50m BDC reduction for an energy retailer. This informed a targeted improvement programme to address capital adequacy challenges, driven by rising debt and BDC.

Strategy

Project Lead: Tom Bromwich

Strategic analysis identifies ~£103m in opportunities for energy retailer

We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.

Debt

Project Lead: Rachel Littlewood

Cash recovery initiatives deliver ~£275m benefit for large Energy supplier

Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.

Case Studies

Delivering exceptional results

Headlines from our recent projects

~£275m cash recovery

For large energy supplier in customer service transformation

~£7m cash benefit

For large energy retailer through tactical debt treatments

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~£7.5m cost avoidance

For energy retailer in complaints transformation programme

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~£5m cash benefit

For B2B water supplier in debt management programme

FT Leading Management Consultants

Exceptional Client Results

Receiving five awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director

Latest News

Insight from industry experts

Energy Customer Debt Policy and Regulation

Energy debt hits record £3.8bn, as Ofgem propose initiatives to raise standards

Energy debt has reached a new high of £3.8bn as of Q3-24, up £134m from the previous quarter, and £0.9bn over the past year. Alarmingly, £2.9bn (75%) of this debt remains without any repayment arrangement in place, with 2m customers in this bracket. Total debt has almost tripled since 2020, and the volume of customers without repayment arrangements is up 700k (55%) in the same period.

Energy Policy and Regulation

Price Cap at £1,738 – stable bills, but customer support remains critical

Ofgem have today (22 Nov) announced a £21 (1%) increase in the energy Price Cap, rising to £1,738 from January 2025. This increase won’t significantly impact bills, but affordability challenges continue, as Ofgem and the government consider options to address the underlying issues.

MHHS Energy Strategy and Commercial

Dynamic tariffs saved £150 on electricity for typical customers in last 12 months

‘Typical’ customers would have saved £150 in the last 12 months on a dynamic time-of-use electricity tariff – but will need to be able to shift their consumption to achieve the same in 2025.

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