Helping you to achieve the exceptional

Name: BFY Group
Price range: $

Ready for change? Let’s make it happen. Work with our Energy and Utilities experts to overcome your biggest challenges, improve performance, and unlock opportunities.

Our Services

Services & Capabilities

Empowering businesses to aim higher and deliver lasting transformational improvements. Our expertise covers the most disruptive challenges in Energy and Utilities, providing solutions that set you up for success now, and in the future.

Customer Debt

Enhance your approach to managing debt, through optimised collections and the fair treatment of your customers.

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Transformation

Get ahead of the competition by unlocking the benefits of transformational change.

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Operations & Service

Take performance and service quality to the next level, by embedding the core principles of Operational Excellence.

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Strategy & Commercial

Empower your decision making and think differently, with market intelligence and actionable strategic insight.

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Our people, services, and capabilities are all aligned to one shared goal – delivering exceptional results for our clients. It’s for this reason that we’ve gained a market-leading reputation in Energy and Utilities.

Ian Barker

Managing Partner

How We Can Help

Real-world experience for your most disruptive problems

BFY Group is the trusted consultancy for change in Energy and Utilities. We offer a unique blend of insight and practical know how, empowering our clients to outperform their competition and achieve exceptional results.

Most of our team have had careers in the industry before specialising as Consultants, adding an invaluable layer of real-world experience to our knowledge, toolkits, and playbooks. Together, we’re committed to tackling the most complex challenges in Energy and Utilities - the kind that can transform the way you work, and your bottom-line performance. We've supported 75% of the Energy retail market across our four main service areas, along with an increasingly large number of Water suppliers.

Our experience means we know what’s required to deliver success today, and continue it tomorrow. This makes partnering with us memorable and powerful. We’re an awesome team, embracing innovation and creativity to deliver lasting results. But don't just take our word for it, keep scrolling to see our client case studies, project results, and read more about our Great Place To Work certification.

Our Services

Interested in working with us? We're here when you're ready.

How can we help?

Sharing market-leading knowledge and experience, to help you achieve the exceptional in Debt, Transformation, Operations, and Strategy.

What can we deliver?

Solving your most disruptive challenges at the root cause, unlocking material benefits that improve your bottom-line performance.

Case Studies

Celebrating our clients’ success

Debt

Project Lead: Holly Odle

Tactical debt improvements deliver ~£7m cash for large Energy retailer

A large Energy retailer was facing significant challenges with customer debt, requiring improvements to their collections processes to mitigate this. Their total debt was ~£100m at the time of engaging BFY, with communication gaps present across the customer debt journey.

Debt

Project Lead: Joseph Cooper

Debt Taskforce delivers 10x ROI for large B2B Water supplier

A large B2B Water supplier was facing significant bad debt challenges, and required support with managing this. They recognised that their collections strategy was underperforming, seeking opportunities to optimise this and increase output.

Industry Operations

Project Lead: Jon Vincent

Operational process improvements deliver ~£15m cash benefit for large energy retailer

We supported a large energy retailer with the management of its prepayment portfolio, where a shortfall in expected cash was causing a double-digit revenue gap. This problem was expected to increase in scale significantly, due to the ongoing energy crisis and its impact on prices.

Case Studies

Delivering exceptional results

Read the headlines from our recent projects in Energy and Utilities

~£6m cash benefit

For large energy retailer through tactical debt treatments

~50% improvement

In lead time through Operational Excellence at B2B energy supplier

~167% improvement

In productivity for large energy supplier through reduced hand offs and resolution timescales

~£4m cash benefit

For B2B water supplier through increased cashflow in a debt improvement programme

Accreditations

Proud to be a Great Place To Work

I get real job satisfaction from doing great work for our clients, who trust us to deliver the messages and the changes that are needed – and I’m really proud to be able to do this with small teams of great people. Rachel Littlewood Director

Latest News

Insight from industry experts

Energy Market Debt

Most customers worse off due to Jan 2024 Energy Price Cap

OFGEM have released their updated Energy Price Cap figures for Q1-24, and our modelling predicts this will make most customers worse off compared to Q1-23.

Energy Market

Localised Energy Bills – How do they differ to the Price Cap?

We’re all familiar with the headline figure of the Energy Price Cap. Set most recently at £1,834 (following Ofgem's reduction in TDCV's), the number serves the useful purpose of providing an estimated average bill for customers. But rarely is there a discussion about the reality of this figure, and how it can’t possibly reflect the actual bills faced by households across the UK. In short, this is far from the case.

Debt Energy Market

Customer indebtedness is set to worsen this winter

Customer indebtedness is growing at an unsustainable rate. And it’s projected to get worse as we head into winter. Analysis from our Market Insights supports this, highlighting three key points, which we’ve explored further in this blog.

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