Setting you up for enduring success

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Customer Debt

Enhance your approach to managing debt, building a high performing, risk-focussed collections process.


Get ahead of the competition by unlocking the benefits of transformational change.

Operations & Service

Take service quality to the next level by adopting the principles of Operational Excellence.

Strategy & Commercial

Empower your decision making and think differently, through the lens of actionable strategic insight.

Customer Complaints

Process improvements to minimise complaints volume, protect your reputation, and reduce cost to serve.

Market Insights

See through the complexity of the Energy industry with relevant and actionable insight.

Ian Barker, Managing Partner at BFY Group.
Our people, services, and capabilities are all aligned to one shared goal – delivering exceptional results for our clients. It’s for this reason that we’ve gained a market-leading reputation in Energy and Utilities.
Small headshot image of Ian Barker, Managing Partner at BFY Group.

Ian Barker

Managing Partner

Working with us

Knowledge and experience you can count on

Our position in the market is due to our ability to solve the most intractable challenges our clients face, creating new opportunities for them to increase their profitability.

Whatever needs unlocking to enable you to deliver your financial commitments, we have the knowledge, experience and expertise required.

Here's a bit more about us:

• Founded in 2004

• Headquartered in Nottingham

• Independent, privately owned UK company

• Expertise in Energy, Water, and Financial Services

• Work with around 75% of UK Energy suppliers

• Recognised as a Great Place To Work

Working with us

Dedicated to helping you succeed

Great place to work accreditation
A great company culture is something that is very important to me. You spend a lot of time at work, so you need to know you will enjoy being there. BFY has a great culture with a friendly and family-like approach, which is focussed on delivering exceptional results for our clients. Jonathan Paton Senior Manager
Jonathan Paton, Senior Manager at BFY Group.

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Interested in working with us? We’re here when you’re ready.