Setting you up for enduring success

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Customer Debt

Enhance your approach to managing debt, building a high performing, risk-focussed collections process.


Get ahead of the competition by unlocking the benefits of transformational change.

Operations & Service

Take service quality to the next level by adopting the principles of Operational Excellence.

Strategy & Commercial

Empower your decision making and think differently, through the lens of actionable strategic insight.

Customer Complaints

Process improvements to minimise complaints volume, protect your reputation, and reduce cost to serve.

Environmental, Social and Governance

Create value through an ESG lens, with due diligence to support investment, and accelerate your Net Zero journey.

Ian Barker, Managing Partner at BFY Group.
Our people, services, and capabilities are all aligned to one shared goal – delivering exceptional results for our clients. It’s for this reason that we’ve gained a market-leading reputation in Energy and Utilities.
Small headshot image of Ian Barker, Managing Partner at BFY Group.

Ian Barker

Managing Partner

Working with us

Knowledge and experience you can count on

Our position in the market is due to our ability to solve the most intractable challenges our clients face, creating new opportunities for them to increase their profitability.

Whatever needs unlocking to enable you to deliver your financial commitments, we have the knowledge, experience and expertise required.

Here's a bit more about us:

• Founded in 2004

• Headquartered in Nottingham

• Independent, privately owned UK company

• Expertise in Energy, Water, and Financial Services

• Work with around 75% of UK Energy suppliers

• One of the UK's Leading Management Consultancies for 2024 in the Financial Times

• One of the UK's Best Workplaces in Professional Services and Consulting in 2023

• Awarded Nottinghamshire Business of the Year in 2023

FT Leading Management Consultants

Recognised as industry leaders

I couldn't be prouder to be part of this incredible team, making a difference every day for our clients. We're delighted to have received recognition in four categories of the Financial Times 2024 Leading Management Consultant awards. Lisa Moran Director

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Interested in working with us? We’re here when you’re ready.