Awesome people, exceptional results
Meet The Team
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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Rachel Littlewood
Director
Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow
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Tom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
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Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
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Simon Day
Group Finance Director
Simon leads our Finance and business support teams, working with our leaders to deliver exception client work, engage top talent and generate free cashflow.
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Cheryl Richards
Principal
Cheryl is leading BFY Group’s expansion into Financial Services, leveraging her experience and knowledge to establish BFY Group as a trusted partner in this new sector.
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Jon Vincent
Senior Manager
Jon helps clients resolve problems with billing, settlements, and customer service.
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Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
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Lauren McCullough
Manager
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.
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Joseph Cooper
Manager
Joseph supports our Retail clients to improve their operational processes and business performance.
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Matt Turner
Manager
Matt helps lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.
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Kev Brown
Manager
Kev leads our continuous improvement and lean transformations, working with leaders to deliver our Operational Excellence programme.
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Zander Cleves
Manager
Zander specialises in change management and business transformation, delivering commercial insight to clients through financial modelling.
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Angela Tooley
Manager
Angela specialises in the creation and implementation of growth strategies, as well as supporting clients through special situations, with M&A advisory, restructuring, and crisis management.
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Ed Breslin
Manager
Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.
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Richard Laking
Manager
Richard helps clients to assure exceptional performance through controls implementation, and the identification of operational and financial efficiencies.
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Andrew Santiago
Financial Controller
Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.
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Corrine Osborne
Learning and Development Manager
Corrine is our Learning and Development Manager, working internally to unlock the full potential of our people.
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Catherine Kirkman
Executive Support Manager
Cat helps keep the BFY ship sailing smoothly, supporting our Exec team and wider business in delivering exceptional work for our clients.
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Craig Sutherland
Senior Consultant
Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.
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Leanne Armstrong
Senior Consultant
Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.
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Arek Swedrowski
Senior Consultant
Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.
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Natasha Lunt
Senior Consultant
Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.
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Ashley McLeod
Senior Consultant
Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.
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Louise Willumsen
Senior Consultant
Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.
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Emma Kassim
Senior Consultant
Emma specialises in complex change management and digital transformation, delivering operational excellence through improved customer journey and process efficiency.
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Carl Dixon
Senior Consultant
Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.
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Kayleigh Gray
Senior Consultant
Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.
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Stephanie Dunn
Senior Consultant
Stephanie helps clients to enhance business performance and deliver exceptional customer outcomes, through insight, operational excellence, and transformation initiatives.
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Wade Robertson
Consultant
Wade works with clients to improve processes and customer journeys.
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Matt Atkinson
Consultant
Matt helps clients to deliver operational improvements, focussing on Operational Excellence, debt, and vendor management.
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John de Bono
Consultant
John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.
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Steve Cheung
Consultant
Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.
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Sue Moon
Senior Recruiter
Sue has over 25 years of recruitment experience, having worked both as an agency manager and then moving to internal.
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Jacob Goddard
Marketing Executive
Jacob delivers engaging content across our online and offline channels, helping to develop BFY’s presence and enhance growth.
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Proud to be a Great Place To Work
I get real job satisfaction from doing great work for our clients, who trust us to deliver the messages and the changes that are needed – and I’m really proud to be able to do this with small teams of great people. Rachel Littlewood Director
