Awesome people, exceptional results

Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.

Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.

Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.

Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.

Hannah leads client engagements, striving to ensure clients gain significant value and benefits and from the work we deliver.

Mark leads transformational change for UK energy and utility companies. His mission is to accelerate their journey to Net Zero, delivering on the promise of the energy transition and creating value for their customers, shareholders, and society across the energy value chain.

Jon helps clients resolve problems with billing, settlements, and customer service.

Chris partners with clients to operationalise their business strategy into a coherent and optimised change portfolio, by leveraging best practice P3MO approaches and frameworks.

As Principal at BFY, David leads client engagements on energy strategy, policy and commercial excellence, helping them to navigate a complex policy and regulatory landscape, capitalise on emerging opportunities in the energy transition and optimise their operating models for long-term success.

Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.

Matt lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.

Kev leads continuous improvement and lean transformation projects with our clients, supporting customer operations to deliver our Leadership and People Excellence programme.

Laura empowers businesses to scale with strategic clarity, operational excellence and measurable commercial impact.

Joseph supports our Retail clients to improve their operational processes and business performance.

Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.

John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.

Drew partners with our clients to solve complex operational problems and deliver Lean Transformation activity.

Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.

Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.

Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.

Amber partners with our clients to deliver transformation and performance improvement in collections and recoveries, service delivery and customer experience.

Jit helps clients to navigate operational complexity to drive sustainable operational transformation and performance improvement, balancing customer needs with business value.

James leverages extensive expertise in commercial strategy and value creation to support clients in identifying risks and opportunities within the energy supply market.

Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.

Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.

Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.

Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.

Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.

Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.

Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.

Josh specialises in Lean Transformation, helping clients to achieve Operational Excellence by optimising processes and improving customer journeys.

James will support clients with the delivery of Transformation programmes, Strategy & Commercial projects, and ESG initiatives.

Wade specialises in Transformation, Value Creation and Project Management, helping clients to identify and deliver on opportunities of significant value.

Simon helps our clients to reduce complaints and unnecessary contact, while improving customer and business outcomes.

Julia helps clients to deliver commercial value and optimise their planning and performance management processes.

John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.

Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.

Tom works with clients to maximise efficiencies, improve processes, and ensure strong relationships are maintained.

Charlotte helps our clients focus on their operational improvement strategy, and implement robust processes to enable informed decision making.

Jonathan supports clients with delivering operational improvements and focussing on Operational Excellence.

Claire supports our Leadership Team and the general coordination of BFY, to help drive us towards our objectives.

Tanya delivers high-level executive assistance and operational support, coordinating leadership activities, driving efficiency, and enabling strategic outcomes.

As Senior Analyst, Rebecca helps to maximise efficiency by providing support across key client projects.

Jacob delivers engaging content across our online and offline channels, helping to develop BFY’s presence and enhance growth.