Awesome people, exceptional results

Meet The Team

Small headshot image of Ian Barker, Managing Partner at BFY Group.

Ian Barker

Managing Partner

Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.

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Rachel Littlewood

Director

Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow

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Tom Bromwich

Director

Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.

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Kelly Payne

Director

Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.

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Lisa Moran

Director

Lisa leads client engagements with a focus on operational excellence, transformation, and continuous improvement.

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Kevin Scott

Director

Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.

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Simon Day

Group Finance Director

Simon leads our Finance and business support teams, working with our leaders to deliver exception client work, engage top talent and generate free cashflow.

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Small headshot image of Jon Vincent, Senior Manager at BFY Group.

Jon Vincent

Senior Manager

Jon helps clients resolve problems with billing, settlements, and customer service.

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Jonathan Paton

Senior Manager

Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.

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Lauren McCullough

Senior Manager

Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.

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Matt Turner

Senior Manager

Matt helps lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.

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Kev Brown

Senior Manager

Kev leads our continuous improvement and lean transformations, working with leaders to deliver our Operational Excellence programme.

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Joseph Cooper

Manager

Joseph supports our Retail clients to improve their operational processes and business performance.

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Zander Cleves

Manager

Zander specialises in change management and business transformation, delivering commercial insight to clients through financial modelling.

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Angela Tooley

Head of Private Equity, Real Estate & ESG

Angela specialises in the creation and implementation of growth strategies, as well as supporting clients through special situations, with M&A advisory, restructuring, and crisis management.

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Ed Breslin

Manager

Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.

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Richard Laking

Manager

Richard helps clients to assure exceptional performance through controls implementation, and the identification of operational and financial efficiencies.

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John Scott

Manager

John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.

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Andrew Santiago

Financial Controller

Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.

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Catherine Lister

Executive Support Manager

Cat helps keep the BFY ship sailing smoothly, supporting our Exec team and wider business in delivering exceptional work for our clients.

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Small headshot image of Craig Sutherland, Senior Consultant at BFY Group.

Craig Sutherland

Senior Consultant

Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.

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Holly Odle

Senior Consultant

Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.

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Small headshot image of Leanne Armstrong, Senior Consultant at BFY Group.

Leanne Armstrong

Senior Consultant

Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.

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Arek Swedrowski

Senior Consultant

Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.

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Natasha Lunt

Senior Consultant

Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.

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Ashley McLeod

Senior Consultant

Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.

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Louise Willumsen

Senior Consultant

Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.

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Emma Kassim

Senior Consultant

Emma specialises in complex change management and digital transformation, delivering operational excellence through improved customer journey and process efficiency.

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Carl Dixon

Senior Consultant

Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.

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Kayleigh Gray

Senior Consultant

Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.

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Stephanie Dunn

Senior Consultant

Stephanie helps clients to enhance business performance and deliver exceptional customer outcomes, through insight, operational excellence, and transformation initiatives.

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Josh Marlow

Senior Consultant

Josh specialises in Lean Transformation, helping clients to achieve Operational Excellence by optimising processes and improving customer journeys.

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James Ashley

Senior Consultant

James will support clients with the delivery of Transformation programmes, Strategy & Commercial projects, and ESG initiatives.

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Wade Robertson

Consultant

Wade specialises in Transformation, Value Creation and Project Management, helping clients to identify and deliver on opportunities of significant value.

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Matt Atkinson

Consultant

Matt helps clients to deliver operational improvements, focussing on Operational Excellence, debt, and vendor management.

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John de Bono

Consultant

John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.

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Steve Cheung

Consultant

Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.

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Tom Deen

Consultant

Tom works with clients to maximise efficiencies, improve processes, and ensure strong relationships are maintained.

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Sophie Taylor-Jackson

Consultant

Sophie helps our clients to transform their business by identifying challenges, and realising potential efficiencies or optimisations.

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Charlotte Warman

Consultant

Charlotte helps our clients focus on their operational improvement strategy, and implement robust processes to enable informed decision making.

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Jacob Goddard

Marketing Executive

Jacob delivers engaging content across our online and offline channels, helping to develop BFY’s presence and enhance growth.

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Accreditations

Proud to be a Great Place To Work

Great place to work accreditation
I get real job satisfaction from doing great work for our clients, who trust us to deliver the messages and the changes that are needed – and I’m really proud to be able to do this with small teams of great people. Rachel Littlewood Director