Specialisms:

• Transformation and Performance Improvement
• Leadership and Capability Development
• Sales and Operational Excellence
• Continuous Improvement

As a Senior Consultant at BFY Group, Josh helps organisations improve performance, reduce cost, and unlock growth through leadership development, operational excellence, and organisational transformation. He specialises in diagnosing complex performance challenges, identifying the root causes of underperformance, and translating insight into practical actions that deliver measurable results.

His recent work includes:

Delivering leadership and performance development programmes for a major energy supplier, increasing leadership capability by 43%, securing £5m of debt, and reducing operational expenditure by £230k

Supporting the operational transformation of a leading metering business, identifying and delivering initiatives that reduced operational demand by 47%

Designing and implementing a new collections approach for a utilities debt operation, delivering over £1.5m in additional cash collections and creating a blueprint for wider deployment

With over seven years' experience across the Utilities, Financial Services, Logistics, and Rail sectors, Josh has led initiatives spanning leadership and capability development, operational redesign, sales performance improvement, customer journey optimisation, and performance management. His approach focuses on aligning leadership behaviours, operational processes, and performance systems to deliver sustainable operational and commercial outcomes.