- Operational Excellence
- Process Improvement
- Relationship Management
As a Consultant at BFY, Tom works with clients to maximise efficiencies, improve processes, and ensure strong relationships are maintained.
He has a wide and varied experience base, excelling in both Manufacturing and Financial Services. During his time in Manufacturing, he led the change programme for the implementation of SAP S4/HANA, as well as various other cost saving initiatives, while obtaining his Green Belt in LeanSix Sigma.
Following his transition into Financial Services, Tom worked as a Process Manager for the Complaints Department at Capital One. In this role, he delivered the implementation of a customer-facing service interaction to reduce strain on the service lines, as well as improving the robustness of automated tools utilised by staff.
Tom has a wealth of knowledge of real-world problems, coupled with skills to translate the outcome into solutions that are tangible and easy to follow. He prides himself on his ability to forge long lasting working relationships, through the skills gained across an extensive career in people leadership.