Specialisms:

• M&A/Special Situations
• Driving Sustainable Debt Resolution
• Commercial Strategy
• Financial Optimisation

Rachel leads our operational and financial turnaround engagements, working closely with clients to solve complex operational challenges while maximising both commercial performance and customer outcomes. She combines a strategic focus with a deep understanding of customer needs, ensuring that each solution is tailored to drive sustainable growth.

Rachel excels in identifying and addressing critical issues related to revenue and margin leakage, debt management, and operating costs. By deploying targeted solutions, she helps clients unlock significant improvements in financial performance. Her approach is particularly focused on ensuring that debt resolution strategies not only alleviate short-term pressures but also foster long-term customer financial resilience. Rachel is passionate about ensuring customers in debt receive the right support at the right time, and her focus on fostering open communication and delivering tailored solutions results in fair outcomes for both businesses and customers.

In addition to driving financial optimisation, Rachel brings extensive expertise in M&A transactions, where she plays a pivotal role in providing financial insights and ensuring that both commercial and customer outcomes are aligned. Whether through due diligence or post-transaction integration, her approach ensures that each deal is structured to support sustainable business and customer success.

Before joining BFY, Rachel spent over 13 years in finance, commercial, and operations roles within the energy industry. Most recently, she was Head of Credit Risk and Collections at E.ON, where she led large teams focused on customer resolution, financial sustainability, and improving processes to support customers facing financial difficulty.