In our latest video, Kev Brown and the team explore how immersive coaching has transformed service culture for our clients, delivering 5-10x ROI.
We also explore what our Leadership Excellence programme involves day-to-day, with hands-on coaching from experienced operational leaders, and psychometric testing in our Diagnostic and Design phases.
E.ON Next wins Best Employee L&D Programme at UK Company Culture Awards
Congratulations to E.ON Next, winners of Best Employee Learning & Development Programme at the UK Company Culture Awards! This award celebrates the impact of E.ON Next’s Limitless Leadership programme, delivered in partnership with BFY Group.
Through immersive, ILM-accredited coaching, the programme has empowered over 385 leaders in customer operations - driving a 43% uplift in leadership capability.
This initiative went beyond traditional L&D, blending leadership theory with practical, hands-on coaching from BFY’s expert practitioners. The result was a powerful cultural transformation at E.ON Next.
What can you achieve with Leadership Excellence?
In the video below, our team share their reflections on the impact of our Leadership Excellence programme, including the ‘secret sauce’ that has empowered operational leaders to unlock their true potential.
Transforming leadership capability with E.ON Next
Through our partnership with E.ON Next, BFY's industry experts are delivering immersive coaching in customer operations, helping over 385 operational leaders to achieve an ILM accreditation in Leadership Excellence.
In this video, Ramona Vlasiu (COO), Chris Shead (Director of Customer Operations), and Stefan Guy (Director of Debt) highlight how our programme is helping to drive a high performance culture at E.ON Next.
E.ON Next wins award for leadership development programme with BFY
We're proud to share that E.ON Next were winners at the Northern Contact Centre Forum Awards, receiving recognition for their leadership development programme, in partnership with BFY Group.
On the programme, our immersive approach has combined leadership theory with practical, hands-on coaching, moving beyond traditional learning and development methods.
Over 16 weeks, operational leaders from E.ON Next have received immersive on-the-job coaching, underpinned by structured classroom activity. BFY's leadership coaches have been fully integrated into E.ON Next's daily customer service operations, ensuring real-time learning and immediate impact.
Ian Barker, Managing Partner at BFY Group, said:
"We knew we had created something special when we saw a 43% increase in leadership capability, and at the accreditation ceremonies we saw leaders throwing their arms around their coaches in sheer joy for achieving the goal they set out to achieve."
This is a very proud moment, for what has been a number of years of blood, sweat, and tears going in to our leadership programme.
Ian Barker
Managing Partner
Immersive coaching from experienced industry practitioners
At BFY Group, our coaches have held leading operational roles at some of the largest suppliers in Energy and Utilities.
This experience is the driving force behind our Leadership & People Excellence offering, providing a unique, immersive opportunity to develop on-the-job, with leaders who’ve seen and overcome challenges like yours.
Having worked in operational leadership roles within energy myself, I can really relate to the challenges that our Leadership Excellence clients face on a day-to-day basis. I'm incredibly passionate about this programme and the results it's delivering.
Kev Brown
Senior Manager
Contact Ian Barker if you'd like to know more about Leadership & People Excellence.
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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