Our team supported a B2B Utilities supplier with developing their ESG strategy, deploying our ESG Due Diligence and materiality assessments to identify areas of risk and reward, leading to practical recommendations for improvement.
What was the scope?
Our client was looking to develop their ESG strategy, building on business sustainability and identifying potential areas of value.
The business was going through a period of transition, and looking to take on additional investment to support long term growth.
How did BFY help?
We completed assessments against our client's maturity to ESG factors and applied a materiality assessment, as well as utilising peer benchmarks, to drive a laser focus on key risks and considerations for future builds.
Our review focussed on:
- Understanding and improving the transparency and messaging behind our client's ESG strategy
- Identifying value from our client's ESG activity, based on contribution towards strategic goals
- Validating the robustness of our client's reporting methodology and data collection
- Future business plans and external considerations to feed strategy builds
- Material elements to ensure sustainable practices are embedded into the business operations and culture
- Recommendations to support short- and long-term business growth
- Supporting our client's journey to Net Zero
What were the results?
Following our assessment of the client’s ESG maturity, we facilitated a workshop to review the ESG risks and opportunities identified through the materiality assessment. We recommended targeted mitigation actions aligned with peer benchmarks.
This process gave the client valuable insights into the practical implementation of ESG, with clear improvement opportunities identified across their value chain - including waste reduction, supply chain management, and emissions control. We also designed and implemented a new governance framework, aligned with regulatory and corporate standards, to strengthen transparency and reporting.
As a result, the client enhanced their ESG profile in the market, achieving 98% customer retention, a 16% increase in customer base, and improvements in both EBITDA and TrustPilot ratings.
It's been refreshing to work with a consultancy that not only has taken the time to really understand our business but has also provided specific insights and actionable recommendations that will really move us forward.
Chief Executive Officer
If you'd like to know more about our ESG Due Diligence offering, and how it can support your ESG strategy, contact Angela Tooley.
