Case Studies

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Challenger supplier reduces debt book by ~£30m with improved processes and new campaigns

Project Lead: Rachel Littlewood
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Strategy Benchmarking Transformation
Project Lead: Ian Barker

Supporting a large supplier's transformation through challenger strategy and scenario analysis

Our client, a large Energy retailer, was looking for quantitative and qualitative analysis on how challenger energy suppliers operate. We delivered our insights and recommendations to the board using our modelling on the energy market, backed by the evidence gained through our benchmarking study.

Project Lead: Matt Turner

Economic advisory on Ofgem’s price cap for a large energy retailer

Our client, a large energy retailer, was looking for economic advisory on how it would be impacted by Ofgem’s price cap and how it should respond to its consultation. It needed to pull together a team at short notice to provide the quantitative and qualitative analysis of the published data provided in the Ofgem data room.

Strategy M&A
Project Lead: Ian Barker

Accelerated M&A process on behalf of a Senior Secured Creditor

We deployed our accelerated M&A team to conduct due diligence analysis of the domestic retailer, modelling the business, and customer book, at pace to prepare for all disposal options.

Project Lead: Tom Bromwich

Strategic options analysis for a mid-sized challenger

Our client, the Managing Director of a mid-sized challenger brand, was struggling to create a strategic plan and needed support to produce scenario analysis on a number of strategic options.

Project Lead: Ian Barker

Wholesale trading analysis on challenger brands to increase gross margin

Our client, a large Energy retailer, needed deeper insight into how challenger brands bought wholesale energy, and to what degree this could be providing a cost advantage. We delivered a detailed report on the leading challenger brands’ wholesale market activity, helping our client change its own approach and increase its gross margin.

Project Lead: Rachel Littlewood

Large energy retailer initiatives generate up to £15m in year one

Our client, a large energy retailer, had suffered an adverse impact to its gross margin as well as higher than planned debt balances. BFY Group was engaged to identify potential initiatives to close the client’s adverse financial position.

Debt Transformation
Project Lead: Jonathan Paton

Debt collection per agent nearly doubles for large Energy supplier

Our client was aware it had an issue with the quality of debt conversations taking place between agents and customers. BFY Group partnered with the client over a six-month period, implement lasting change and nearly doubling the cash collected by each team member, delivering a benefit to the client of £3.5m per year.

Project Lead: Rachel Littlewood

Diagnostics identify debt management changes for challenger worth £13m in year one

Our client, a leading challenger brand in the UK residential energy market, has appointed a new board because the business’ commercial position was suffering due to legacy debt.

Project Lead: Ian Barker

New multi-channel communications resolves bad-debt issues worth £15m

Our Client, a large energy brand supplying the UK business energy market was once known to have class-leading bad-debt processes. More recently their processes had become no longer fit-for-purpose, with more of its business customers getting into debt.

Complaints Industry Operations
Project Lead: Joseph Cooper

BFY helps medium sized supplier reduce complaints by 33%

Our client was recording a high number of complaints and wanted support in identifying where and how to make rapid improvements. A new complaint recognition process was formed and rolled out across the business, leading to a 33% reduction in complaint volumes for the following quarter.

Project Lead: Leanne Armstrong

Large supplier complaint management efficiencies deliver £250k in year benefit

We helped our client understand its cost per complaint, highlighting cost reduction opportunities through our complaints model. We designed cross-function processes and communication to reduce non-value add interactions, along with an improved approach to customer contact.

Project Lead: Craig Sutherland

Large supplier gains £0.4m reduction in Ombudsman fees

BFY did a collaborative data review with the Client, before completing off site analysis and call listening activity for customers who took their cases to the Ombudsman.

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