Awesome people, exceptional results
Meet The Team
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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Rachel Littlewood
Director
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
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Tom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
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Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
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Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
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Hannah Sword
Director
Hannah leads client engagements, striving to ensure clients gain significant value and benefits and from the work we deliver.
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Jon Vincent
Client Director
Jon helps clients resolve problems with billing, settlements, and customer service.
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David Watson
Principal
As Principal at BFY, David leads client engagements on energy strategy, policy and commercial excellence, helping them to navigate a complex policy and regulatory landscape, capitalise on emerging opportunities in the energy transition and optimise their operating models for long-term success.
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Jonathan Paton
Senior Manager
Jon specialises in Customer Operations leadership, customer contact, and operational service delivery transformation/improvement.
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Lauren McCullough
Senior Manager
Lauren leads our clients through Operational Excellence, Lean Transformations and Continuous Improvement activity.
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Matt Turner-Tait
Senior Manager
Matt lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.
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Kev Brown
Senior Manager
Kev leads continuous improvement and lean transformation projects with our clients, supporting customer operations to deliver our Leadership and People Excellence programme.
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Joseph Cooper
Manager
Joseph supports our Retail clients to improve their operational processes and business performance.
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Ed Breslin
Manager
Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.
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John Scott
Manager
John partners with our clients to deliver transformation and performance improvement - focussing on operational improvement, strategic and regulatory programme delivery, and process design/implementation.
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Drew Jackson
Manager
Drew partners with our clients to solve complex operational problems and deliver Lean Transformation activity.
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Holly Odle
Manager
Holly supports clients with large-scale business transformation programmes, delivering significant bottom line improvements through back-office optimisation.
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Leanne Armstrong
Manager
Leanne helps clients to achieve operational excellence through demand reduction, process optimisation, and cost to serve initiatives.
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Louise Willumsen
Manager
Louise helps clients to achieve Operational Excellence, and specialises in driving continuous improvement through sales and retention performance, and process efficiency.
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Amber Morton
Manager
Amber partners with our clients to deliver transformation and performance improvement in collections and recoveries, service delivery and customer experience.
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Jit Parmar
Manager
Jit helps clients to navigate operational complexity to drive sustainable operational transformation and performance improvement, balancing customer needs with business value.
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Andrew Santiago
Financial Controller
Andrew business partners our teams, driving value and maintaining controls to enable exceptional client work, sustainable profit, and the generation of free cashflow.
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Craig Sutherland
Senior Consultant
Craig has experience working on both large and small-scale business transformations, IT and people migration programmes, change management and leading cultural transformation.
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Arek Swedrowski
Senior Consultant
Arek helps clients to achieve Operational Excellence with demand reduction, performance improvements, and process optimisation.
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Natasha Lunt
Senior Consultant
Natasha helps clients to improve their operational processes and business performance, through planning and performance tracking.
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Ashley McLeod
Senior Consultant
Ashley helps clients to achieve Operational Excellence by driving continuous improvement, across people, processes, and systems.
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Carl Dixon
Senior Consultant
Carl helps clients to implement sustainable change, building a deep understanding of value streams and targeting the root causes of problems.
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Kayleigh Gray
Senior Consultant
Kayleigh specialises in change management with retail clients, helping to maximise efficiencies, improve revenue and reduce costs.
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Josh Marlow
Senior Consultant
Josh specialises in Lean Transformation, helping clients to achieve Operational Excellence by optimising processes and improving customer journeys.
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James Ashley
Senior Consultant
James will support clients with the delivery of Transformation programmes, Strategy & Commercial projects, and ESG initiatives.
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Wade Robertson
Senior Consultant
Wade specialises in Transformation, Value Creation and Project Management, helping clients to identify and deliver on opportunities of significant value.
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Simon Rowe
Senior Consultant
Simon helps our clients to reduce complaints and unnecessary contact, while improving customer and business outcomes.
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Julia Hughes
Senior Consultant
Julia helps clients to deliver commercial value and optimise their planning and performance management processes.
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John de Bono
Consultant
John performs various analyses to provide BFY and their clients with unique insights, which help to inform decision making and inspire exceptional performance.
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Steve Cheung
Consultant
Steve provides data expertise to our clients, helping them to identify opportunities, evidence business benefits, and develop objective performance tracking.
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Tom Deen
Consultant
Tom works with clients to maximise efficiencies, improve processes, and ensure strong relationships are maintained.
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Sophie Taylor-Jackson
Consultant
Sophie helps our clients to transform their business by identifying challenges, and realising potential efficiencies or optimisations.
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Charlotte Warman
Consultant
Charlotte helps our clients focus on their operational improvement strategy, and implement robust processes to enable informed decision making.
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Jonathan Holland
Consultant
Jonathan supports clients with delivering operational improvements and focussing on Operational Excellence.
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Claire Tucker
Business Support Executive
Claire supports our Leadership Team and the general coordination of BFY, to help drive us towards our objectives.
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Rebecca Warburton
Project Support Officer
As Project Support Officer, Rebecca helps to maximise efficiency by providing support across key client projects.
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Jacob Goddard
Marketing Executive
Jacob delivers engaging content across our online and offline channels, helping to develop BFY’s presence and enhance growth.
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Proud to be a Great Place To Work
I get real job satisfaction from doing great work for our clients, who trust us to deliver the messages and the changes that are needed – and I’m really proud to be able to do this with small teams of great people. Rachel Littlewood Director
