Blog
Breaking down silos: from fragmented governance to a mission-focused energy system
In this article we focus in on the second key enabler to redesigning the energy system: Breaking down the silos. In Part 2, we delved into Digitalisation at Scale as a key enabler.
Why service quality could be costing B2B energy suppliers more than they think
We explore why poor service can carry a bigger commercial cost than many suppliers expect. Billing errors, missed SLAs and unresolved issues chip away at broker and customer confidence, and relying on individual relationships to plug process gaps creates hidden risk. We also outline what it takes to bring sales, service and ops together as one system.
Video: Sales Excellence at EDF - Strengthening SME customer conversations
In our latest video, Claire Nutt, Director of Small Business at EDF, reflects on her team's experience of developing a tailored Sales Excellence programme with BFY, recently shortlisted as a finalist in the Best Learning & Development category at the UK Customer Experience Awards 2026.
From volume to value: Top themes from our metering and field ops webinar
As the smart meter rollout matures, success is no longer measured by installation volumes alone. See the key themes from our latest webinar, including meter performance, data quality, collaboration and the operational changes organisations need to make as MHHS reshapes the market.
Rethinking where leadership development begins
Leadership development delivers its greatest value when it starts with business priorities rather than training needs. In the first article of our series, we explore five principles that help organisations turn leadership capability into measurable business performance.
Digital leadership in networks: what’s required to close the commitment–delivery gap
If your regulator asked you today to walk them through the connection between your digital investment portfolio and the operational outcomes you have committed to, how confident would you be? Not in the narrative. In the evidence. Not in the next price control, but right now.
Domestic energy debt reaches £4.79bn as the intervention gap widens
Domestic energy debt has reached a record £4.79bn, but the bigger story is how the policy landscape has changed. We explore what the indefinite pause to the Energy Debt Relief Scheme, the July price cap increase and growing levels of unmanaged debt mean for suppliers and the industry's next steps.
Reimagining the Energy System Part 2: Making Digitalisation a Core Capability
To rapidly, and sustainably, deliver future-proof networks we need to embrace, and exploit digitalisation, in all its forms, across the energy sector. Three themes stand out for us.
When process improvement isn't enough - Identifying operating model challenges
Process fixes work well if a problem is confined to a specific team. But when issues are spread across multiple areas, ownership is unclear, and improvement efforts aren't sticking, the problem is structural.
Ways to reduce the ~£100m cost of metering aborts
Abort rates have long been a challenge across the metering industry, but the overall cost often receives less attention. Our analysis suggests the annual cost of aborted metering activity could be costing ~£100m per year.
Metering and Field Roundtable: Views from senior industry leaders
At a recent metering and field roundtable, we brought together executives from across suppliers, metering providers and field service organisations to discuss the challenges and opportunities shaping the industry.
Why digital investment isn't hitting the mark for regulated networks
Networks are investing billions in digital transformation, but how much of that investment is translating into operational performance and delivery confidence?
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