We recently partnered with Utilita, part of Luxion Group, to deliver a Leadership Excellence programme for leaders across its contact centre, operations and commercial teams.
Against a backdrop of cost of living pressures and rising regulatory expectations, we co-designed the programme with Utilita to reflect its priorities. Leaders combined classroom learning with on-the-job coaching from our practitioners, who’ve held senior operational roles in energy themselves, so they could put new skills to work straight away. Leaders who completed the programme also achieved accreditation from the Institute of Leadership and Management (ILM).
In the short video below, Kim Brosnan, Chief People Officer at Utilita, shares why they invested in its leaders, what made the partnership work, and the changes they’re seeing in how people approach leadership.
Related insight: Leadership that delivers
In our Leadership that delivers series, we explore what happens when leadership development starts with business priorities rather than training needs, and why that shift produces stronger, more measurable results.
If you’re looking to strengthen leadership capability and improve business and customer outcomes, we’d be happy to share our perspective or discuss what Leadership Excellence could look like in your organisation.
Contact Kev Brown for more.
