Helping you to achieve the exceptional

Name: BFY Group
Price range: $

Work with our Energy, Utilities, and Private Equity experts to tackle your toughest challenges, transform performance, and realise new opportunities.

Our Services

Services & Capabilities

Empowering organisations to solve complex challenges, create value, and deliver lasting change. We specialise in Energy, Utilities, and Private Equity, combining industry expertise with a hands-on approach.

Customer Debt

Enhance your approach to managing debt, through optimised collections and the fair treatment of your customers.

Find out more

Transformation

Drive change effectively and reach the outcomes you need, while enhancing customer and employee experiences.

Find out more

Operations & Service

Address the root causes of service challenges to restore performance and improve customer outcomes.

Find out more

Strategy & Commercial

Actionable insights to help you make strategic decisions, delivering profit growth and long-term value.

Find out more

Ian Barker, Managing Partner at BFY Group.

Our team’s dedication to the BFY mantra, delivering exceptional work for clients, is the core driver behind our fast-growing reputation as one of the UK’s leading management consultancies.

Ian Barker

Managing Partner

How We Can Help

Real-world experience for your toughest challenges

BFY Group is one of the UK’s fastest-growing management consultancies, trusted by leading organisations in Energy, Utilities, and Private Equity. We build strong partnerships with our clients, working practically to tackle their toughest challenges, realise opportunities, and achieve lasting results.

What sets us apart is our team’s blend of industry experience and consulting expertise. We’ve hired leading experts from the sectors we serve, and helped them build the consulting skills needed to become trusted advisors for clients, who drive lasting change.

We work with a wide range of organisations, including leading energy retailers - where we support 75% of the UK market - as well as emerging firms. We also support companies throughout the broader energy value chain and utilities sector, covering water, energy services, infrastructure, and more.

We’re proud of the recognition we've received. We’ve been named one of the UK’s Leading Management Consultants by the Financial Times, featured in The Sunday Times Hundred as one of the fastest-growing private companies, and earned multiple Best Workplaces awards. Ian Barker, our Managing Partner, also made The LDC Top 50 Most Ambitious Business Leaders list in 2024.

Our Services

Interested in working with us? We're here when you're ready.

How can we help?

With leading industry experience, we understand the complexities you face, bringing empathy and a commitment to drive transformative change in every project we deliver.

What can we deliver?

Our focus is on practical, effective solutions that achieve lasting results, bringing ideas that inspire new ways of thinking and working.

Members of the BFY Group team sat together in the BFY office.

Case Studies

Celebrating our clients’ success

Debt

Project Lead: Rachel Littlewood

Cash recovery initiatives deliver ~£275m benefit for large Energy supplier

Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.

Strategy

Project Lead: Tom Bromwich

Strategic analysis identifies ~£103m in opportunities for energy retailer

We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.

Jonathan Paton, Senior Manager at BFY Group.

Debt

Project Lead: Jonathan Paton

Collections improvements deliver ~£5m cash for Water retailer

We supported a B2B Water retailer with a series of collections improvements, achieving a cash uplift of ~£5m in five months.

Case Studies

Delivering exceptional results

Headlines from our recent projects

~£275m cash recovery

For large energy supplier in customer service transformation

~£7m cash benefit

For large energy retailer through tactical debt treatments

Icon of a chart displaying an upward trend with the outline of a person at the end of the chart.

~£7.5m cost avoidance

For energy retailer in complaints transformation programme

Icon showing a stack of coins with an arrow facing upwards on the final stack.

~£5m cash benefit

For B2B water supplier in debt management programme

FT Leading Management Consultants

Exceptional Client Results

Receiving four awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director

Latest News

Insight from industry experts

Energy Policy and Regulation

Price Cap at £1,738 – stable bills, but customer support remains critical

Ofgem have today (22 Nov) announced a £21 (1%) increase in the energy Price Cap, rising to £1,738 from January 2025. This increase won’t significantly impact bills, but affordability challenges continue, as Ofgem and the government consider options to address the underlying issues.

Customer Debt Energy

Domestic energy suppliers faced £1.6 billon cash coverage deficit in June 2024

By combining Ofgem's latest data on customer credit with their recent market debt figures, BFY Group analysis shows domestic suppliers faced a £1.6bn shortfall to the target cash reserve in June 2024 - an increase of £1.4bn from 12 months before.

Broken umbrella blown over onto the sand on a beach.

Customer Debt Energy Operational Turnaround

Domestic Energy Debt Reaches Record £3.7 Billion

Energy debt hits a new peak of £3.7 billion as of Q2 2024 as Average debt per customer rises to a record £1,094. Energy debt has continued to increase by 40% since Q2 2023 while average annualised customer bills have levelled out.

Subscribe today to receive the latest news and updates from BFY

By submitting my personal data, I consent to BFY collecting, processing, and storing my information in accordance with our Privacy Policy.