This session brought together senior leaders from E.ON Next, Utility Warehouse, EDF, and BFY Group for a practical, honest discussion on one of the most pressing questions for the sector:

Why does energy debt keep rising, and who’s responsible for reducing it?

The panel explored the realities behind the current debt landscape and what it’ll take to improve outcomes for both customers and suppliers.

Key topics covered include:

• Root Causes: How policy decisions and shifting customer behaviours have shaped the current debt position
• The Trust Gap: Why building genuine customer engagement is the first step toward effective debt recovery and long-term market participation
• Influence vs. Intervention: Identifying what suppliers can realistically change versus where government support and regulatory clarity are required
• The Path Forward: Practical, collective steps the sector can take to drive meaningful progress and strengthen recovery performance

For those shaping debt strategy or customer operations, this session offers valuable insight into the risks and decisions that will define the next phase of the energy market.

Rising aged debt and siloed data are common hurdles for suppliers, but they also represent a significant opportunity for recovery. In this case study, Rachel Littlewood explains how BFY assessed a ~£150m debt book to identify £30m in potential cash benefit. Learn how a data-led roadmap and targeted segmentation can turn a one-size-fits-all debt journey into a high-performance recovery strategy.