Blog
Why data quality will define your MHHS settlement success
As Market-wide Half-Hourly Settlement (MHHS) reshapes the UK energy market, data quality will determine whether suppliers achieve 100% settlement at four months. Strong meter data, proactive exception management, and effective processes are essential to minimising settlement risk and unlocking long-term efficiency.
Delivering exceptional customer service in today's B2B energy market
In today’s B2B energy market, exceptional service is a key differentiator. This article explores how empowering frontline agents with the right tools, authority, and coaching can improve customer experiences, reduce complaints, and deliver measurable business results.
Energy debt hits record £4.43bn as doubts grow over interventions
Ofgem's latest figures show domestic energy debt has reached a record £4.43bn, increasing by £0.73bn in the past year, and £0.3bn in the past three months. It's the 11th consecutive quarterly rise, reinforcing the urgent need for targeted support.
How integrated AI and automation is finally solving utilities' operational headaches
AI and automation are becoming mature enough to solve long-standing challenges in utilities. In this article, we share how to cut costs, reduce failure demand, and free teams to focus on high-value work, without the common pitfalls.
Closing the gap: Four steps to boost B2B energy sales performance
Evolving customer cycles, stronger competition and shifting TPI relationships are exposing pressure points in B2B sales models. We've shared four steps to boost performance in this article.
Cutting Time-to-Market with the Right Energy Partnerships
No single supplier can master every energy transition technology alone. We explore how strategic partnerships can unlock speed, scale, and innovation - turning collaboration into a decisive competitive advantage.
Will MHHS Break or Build the Customer Relationship?
With the October 2025 milestone approaching, Market-Wide Half-Hourly Settlement is set to transform how suppliers use customer data. Our latest insight explores whether MHHS will strengthen trust and unlock value - or risk becoming a compliance burden.
Why the Data Scientist is the New Energy Leader
As energy becomes a platform, data - not commodities - is emerging as the real competitive edge. See how insight-driven strategies can unlock new revenue and build lasting market advantage.
Why Sector, Not Size, Defines the Energy Transition
Traditional segmentation into large corporates and SMEs is no longer enough. We explore why operational needs, not size, should guide energy strategies - and how adaptable platforms can deliver results across sectors.
Price Cap to rise by £35 (2%) to £1,755 in October - higher than expected ahead of winter
Ofgem has today confirmed that the Price Cap will increase by £35 (2%) to £1,755 in October - rising slightly more than expected as we head into winter. This small change reflects a more stable wholesale market, with the increase driven by higher balancing costs and the expansion of the Warm Home Discount, which will support up to 2.7m more households.
Britain’s Energy Transition: Strong foundations, shaky confidence
The UK’s energy transition has strong foundations but faces wavering political commitment. We discuss how suppliers can build strategies that perform across policy cycles and seize opportunities without relying on subsidies.
From Power Providers to Tech Partners: How energy companies are evolving
In a market where returns from energy supply are low and technology-enabled solutions are more dynamic, the opportunity for energy suppliers to move from commodity traders to technology partners has never been clearer.
Subscribe today to receive the latest news and updates from BFY
By submitting my personal data, I consent to BFY collecting, processing, and storing my information in accordance with our Privacy Policy.