Blog
Leadership webinar key takeaways
Five leaders from across the energy industry joined our latest webinar to share what they’ve learned about leading through change. We’ve pulled together their advice on managing risk, developing as a leader and learning from other sectors.
Three ways energy networks can find efficiency savings year after year
Sustained productivity will not come from isolated projects. The greatest opportunities lie in connecting field service, asset management and customer operations into one end-to-end value chain, supported by the right data, governance and leadership.
Video: Leadership Excellence at Utilita - Strengthening leadership for better customer outcomes
In this video, Kim Brosnan, Chief People Officer at Utilita, shares why they invested in its leaders, what made the partnership work, and the changes they’re seeing in how people approach leadership.
Why leadership, not strategy, is what often limits delivery in utilities
Most organisations already have sensible objectives. What often falls short is what happens after they’re written. In the third and final article in our Leadership that delivers series, Kev Brown looks at why execution is a leadership capability, how momentum is lost after launch, and what changed when leaders built stronger habits around review, accountability and follow-through.
The new efficiency imperative
Productivity is now part of the regulatory settlement for energy networks. This first article in our series explores what that means in practice, and how leaders can build the capability to keep improving year after year.
MHHS: Turning meter performance visibility into commercial advantage
MHHS is making meter faults more visible and more expensive. We look at how leading suppliers are using that visibility to fix operational gaps, build stronger partnerships and turn metering data into commercial advantage.
Sales Excellence isn’t an accident. Great sales teams run on a framework
This article looks at what that framework can look like in practice, the behaviours it needs to reinforce, and how leaders can use it to build greater consistency across their sales team.
The Future of Multi-Utilities: Yes, We’ve Invested in Digital. And Now What?
Most multi-utilities have already started investing significantly in their digital foundations. Now, the challenge is ensuring those investments are genuinely reducing complexity and improving scalability.
B2B energy suppliers have more data than ever, so why are commercial decisions still so slow?
B2B energy suppliers have more commercial data than ever, yet decisions on margin, retention and pricing still take too long. This article looks at why more dashboards rarely help, the foundations that turn data into commercial intelligence, and how one supplier lifted conversion from 1% to over 5% by focusing on the decisions that matter most.
Domestic energy debt has reached £5bn and needs a structural response
Domestic energy debt reached £5bn in Q2 2026, the 15th consecutive quarterly rise, and three quarters of it has no repayment arrangement in place. We look at why debt now needs to be treated as a long-term affordability problem rather than a collections issue, and what suppliers can do now.
Podcast: Has business energy reached a turning point? with Raghav Singh (EDF)
In our latest expert interview, Raghav Singh, Business Supply Director at EDF Business & Wholesale, shares his perspective on how the market is evolving and what suppliers may need to do to stay ahead.
Shell Energy UK completes MHHS go-live with BFY Group
We're pleased to have collaborated with Shell Energy UK as they successfully completed market-wide half hourly settlement (MHHS) go-live, a major milestone in one of the energy industry's biggest market reforms.
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