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Our Insights
Catch up on our latest Market Insights
Record energy debt of £4.48bn reinforces need for deeper, coordinated action
Domestic energy debt has climbed to £4.48bn in Ofgem’s latest update, a ~£55m rise in the last quarter and ~£660m higher than a year ago. It's clear that more is needed to take control of the problem, with pressure set to grow over winter.
New smart GSOP rules will cost suppliers over £100m per year
Smart meter performance has always mattered, but from early 2026, it will matter in an entirely different way. The introduction of new Guaranteed Standards of Performance rules for smart meters will turn what were previously frustrating customer experiences into immediate, automatic financial liabilities.
Reverse migration is a threat to customer experience and MHHS success
The first tranche of suppliers entering Market-Wide Half-Hourly Settlement (MHHS) go-live represents a significant milestone. This blog focuses on why reverse migrations carry real operational and customer-experience risks, what early adopters are already seeing, and what suppliers can do now to reduce disruption.
Our Team
Market-leading expertise
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
Rachel Littlewood
Director
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
Our Impact
Delivering exceptional results
Delivering ~£50m debt collection benefit for energy retailer
Through our debt maturity assessment, combined with a broader focus on billing and customer contact activity, we identified routes to achieve ~£50m debt collection benefit for an energy retailer. This informed a targeted improvement programme to address capital adequacy challenges, driven by rising debt and BDC.
Strategic analysis identifies ~£103m in opportunities for energy retailer
We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.