On Thursday 16 October, senior leaders from EDF, OVO, E.ON Next, and BFY came together to discuss one of the most important questions in the MHHS programme.
Can 100% settlement really be achieved four months after go-live?
You can watch the full recording from the session below:
During the webinar, we heard from:
- Kevin Scott, Director at BFY Group
- Stephen Harris, VP Energy at OVO
- Ian Holland, Commercial Performance Director at EDF Energy
- Lisa Shepherd, Head of Billing and Metering at E.ON Next
- Jon Vincent, Client Director at BFY Group
- Matt Turner-Tait, Senior Manager at BFY Group
The panel covered a range of key topics, including:
- Why tackling smart meter data challenges early could make or break delivery success
- How genuine customer engagement strategies can go beyond regulatory tick-boxes to drive understanding, simplicity, and savings
- How suppliers can turn MHHS from a technical milestone into a trust-building moment
We're continuing to support organisations across the sector in these key areas to strengthen MHHS readiness. Get in touch if there's anything you'd like to discuss with our team.
Case Study: Avoiding ~£75m settlement risk with MHHS Readiness Assessment
We partnered with a supplier to identify potential risks in their MHHS delivery plan.
Our readiness assessment identified a potential ~£75m annual settlement risk, and an increase in annual metering costs.
Applying our assessment across five key areas, we uncovered gaps in planning, team preparedness, and strategic alignment, with practical recommendations to address them.
Read the full case study here.
MHHS: A back-office transformation becoming energy's biggest customer engagement challenge
MHHS will expose which customers are profitable, and which aren’t. While it creates opportunities to drive smarter engagement, it also brings new commercial risks.
Every action, or inaction, to protect margin now carries churn potential. As we show below, success will depend on segmenting effectively and intervening strategically.
Customers with high peak usage and low engagement will require urgent intervention to avoid churn, while those with high peak usage but strong engagement present a powerful opportunity.
For more on the opportunities for smarter segmentation in your organisation, contact Matt Turner-Tait.
Why data quality will define your MHHS settlement success
Data remains one of the biggest challenges of MHHS. As migration begins, the quality of reads, customer records, and settlement data will determine how close suppliers can get to 100% settlement at four months.
In our latest article, we explore how poor data can increase costs and delay readiness, and the practical steps suppliers can take to strengthen their position.
If you’re looking for support with interpreting performance or improving data quality processes, our MHHS Readiness Assessment can help.
Contact Kevin Scott or Jon Vincent if you’d like to know more.
Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
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