Report: Demand better - A smarter, fairer energy retail market
In partnership with Energy UK, our latest report sets out where the framework is failing today, and what needs to change, drawing on perspectives from across suppliers, technology providers and consumer groups.
Insights
Read our latest insights
Report: Demand better - A smarter, fairer energy retail market
In partnership with Energy UK, our latest report explores the feasibility of the transition today by gathering insights from across the sector to identify exactly where the framework is failing.
Today’s Retail Energy Market Framework is Broken: What Needs to Change?
The UK energy industry has made impressive progress on clean energy. Renewable generation is up, carbon emissions are falling, and the political commitment to a clean power system by 2030 is clear. The retail market that will deliver change in customers’ homes and businesses was designed for a different time and is no longer fit for purpose.
Preparing commercially for a pivotal year in business energy
We set the context for what’s changing in B2B energy and where commercial performance is now won or lost. We explore the pressure points emerging across pricing accuracy, product clarity, platforms and routes to market. We also outline why operational performance is increasingly a core commercial differentiator, as suppliers look ahead to a more flexible, service-led future.
The four interconnected barriers
Retail market reform is a critical enabler, with the potential to deliver between £30bn and £70bn in consumer savings by 2050. Realising this opportunity will require a fundamental rethink of how we attract investment, enable innovation and engage consumers.
The report identifies four interconnected barriers holding the market back, alongside clear, practical recommendations to create a retail environment that supports providers and delivers better outcomes for customers.
Read the summary
Read the detailed summary outlining the four barriers blocking progress here.
Read here
Contact
Meet our team
David Watson
Principal
As Principal at BFY, David leads client engagements on energy strategy, policy and commercial excellence, helping them to navigate a complex policy and regulatory landscape, capitalise on emerging opportunities in the energy transition and optimise their operating models for long-term success.
Matt Turner-Tait
Senior Manager
Matt lead clients through key strategic projects exploring growth opportunities, business models, competitive advantage, and mergers & acquisitions.
Tom Deen
Consultant
Tom specialises in operational excellence and programme delivery, combining data-driven insight with a human touch to build trusted relationships, strengthen leadership and communication, and deliver meaningful, outcome-driven, sustainable change.
Today’s Retail Energy Market Framework is Broken: What Needs to Change?
The UK energy industry has made impressive progress on clean energy. Renewable generation is up, carbon emissions are falling, and the political commitment to a clean power system by 2030 is clear. The retail market that will deliver change in customers’ homes and businesses was designed for a different time and is no longer fit for purpose.
Report: Demand better - A smarter, fairer energy retail market
In partnership with Energy UK, our latest report explores the feasibility of the transition today by gathering insights from across the sector to identify exactly where the framework is failing.