Financial Times Leading Consultants


This recognition reflects the impactful partnerships we’re building with leaders across Energy & Utilities and Private Equity, as well as the fantastic results our teams have helped deliver over the past year. On behalf of the team, I’d like to say a huge thank you to our clients for nominating us and continuing to choose BFY as their partner.

Ian Barker
Managing Partner
Awards
BFY wins five awards in FT Leading Consultants report
BFY Group has received five awards in the Financial Times' annual report on the UK's Leading Management Consultants 2025, expanding our recognition from the previous year.
We're proud to share our awards in the following areas:
- Strategy (advanced to Silver in 2025)
- Organisation & Change (Bronze – new for 2025)
- Energy, Utilities & Environment (Bronze – held since 2024)
- Operations & Supply Chain (Bronze – held since 2024)
- Finance, Risk & Compliance(Bronze – held since 2024)
How can we help?
Customer Debt
Enhance your approach to managing debt, building a high performing, risk-focussed collections process.
Transformation
Drive change effectively and reach the outcomes you need, while enhancing customer and employee experiences.
Operations & Service
Address the root causes of service challenges to restore performance and improve customer outcomes.
Strategy & Commercial
Actionable insights to help you make strategic decisions, delivering profit growth and long-term value.
Leadership Excellence
Create a service culture your customers will shout about, with our ILM-accredited programme.
Environmental, Social and Governance
Create value through an ESG lens, with due diligence to support investment, and accelerate your Net Zero journey.
FT Leading Management Consultants
Delivering exceptional results

Receiving five awards from the Financial Times, in their Leading Management Consultants list, is testament to the breadth of brilliant work our team are doing. A big thank you is also due to our fantastic clients for partnering with us to deliver exceptional results. Rachel Littlewood Director

BFY Group
Our Impact

Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.

Large energy supplier avoids ~£7.5m in complaints costs
We supported a large energy supplier with a transformation programme, looking at how they can manage their complaints inflow and address the growing backlog. The programme transformed their complaints capability and resulted in ~£7.5m in cost avoidance.

Operational process improvements deliver ~£15m cash benefit for large energy retailer
We supported a large energy retailer with the management of its prepayment portfolio, where a shortfall in expected cash was causing a double-digit revenue gap. This problem was expected to increase in scale significantly, due to the ongoing energy crisis and its impact on prices.
BFY Group
Meet the Team

Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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Rachel Littlewood
Director
Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow
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Tom Bromwich
Director
Tom leads client engagements with a particular focus on commercial strategy, pricing, customer acquisition and retention.
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Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
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Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
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Our Insights

Energy debt hits record £3.8bn, as Ofgem propose initiatives to raise standards
Energy debt has reached a new high of £3.8bn as of Q3-24, up £134m from the previous quarter, and £0.9bn over the past year. Alarmingly, £2.9bn (75%) of this debt remains without any repayment arrangement in place, with 2m customers in this bracket. Total debt has almost tripled since 2020, and the volume of customers without repayment arrangements is up 700k (55%) in the same period.

Price Cap at £1,738 – stable bills, but customer support remains critical
Ofgem have today (22 Nov) announced a £21 (1%) increase in the energy Price Cap, rising to £1,738 from January 2025. This increase won’t significantly impact bills, but affordability challenges continue, as Ofgem and the government consider options to address the underlying issues.

Creating a winning business readiness plan for MHHS
Ofgem’s deadline for Market-wide Half Hourly Settlement (MHHS) implementation is expected to be pushed back again, from December 2026 to May 2027. Given this is the most fundamental change to the electricity market since privatisation, the revised implementation timeline provides suppliers with a new opportunity to nail their readiness plan.
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