Billing and Settlements

As energy and utilities enters a new era, with the smart meter rollout accelerating and Market-wide Half-Hourly Settlement (MHHS) on the horizon, it’s more important than ever for suppliers to optimise their billing and settlement processes. These areas aren’t just back-office functions – they’re key drivers of profitability, competitive advantage, and regulatory compliance.

At BFY, we help clients to improve settlement performance, tighten billing controls, and reduce revenue leakage, while building operational readiness in the face of change. Our team bring market-leading experience, having worked in billing and settlements at some of the UK’s largest energy retailers, before becoming trusted advisors to our clients.

Recent results with our clients:

• £18m unbilled prevention per year and 150 FTE savings, through a billing transformation at a large energy supplier
• Resolved ~£200m per year revenue gap for large energy supplier, after building new meter to cash controls
• Enabled ~£80m per year reduction in revenue gap for large energy supplier, through creation of control framework and reporting capabilities

With leading back-office experience and a proven track record at major energy and utility suppliers, we help organisations to confidently overcome billing and settlement challenges.

By focusing on data quality, process optimisation, and proactive demand management, we empower suppliers to build resilient, future-ready operations that align with regulatory standards and evolving customer needs.

Our offering includes:

• Billing Transformation Programme: Elevate your operations to best-in-class standards by revamping your billing processes, systems, and strategies for maximum efficiency and customer satisfaction.
• Revenue Assurance Strategies: Reduce revenue leakage through targeted solutions and recover lost revenue, with proactive measures and analytics-driven insights.
• Market-wide Half-Hourly Settlement (MHHS) Readiness: Ensure operational preparedness for MHHS by aligning processes, systems, and teams to meet regulatory and market requirements effectively.
• Control Frameworks and Reporting Solutions: Develop robust control frameworks and reporting tools that safeguard against settlement inaccuracies and mitigate revenue leakage risks.
• Diagnostic and Maturity Assessments: Benchmark your operations through comprehensive diagnostic and maturity assessments, identifying key areas for improvement and future growth.
• Operating Model Optimisation: Enhance your operating model to support accurate billing and settlements, improve cross-functional collaboration, and ensure streamlined processes.