Billing Case Studies
Billing
Transformation
Industry Operations
Water
Project Lead: Jon Vincent
Unlocking ~30% operational efficiency following billing platform migration for water supplier
We partnered with a water supplier following a major billing platform migration, identifying ~30% operational efficiency through a post-migration maturity assessment and targeted operating model improvements.
Transformation
Billing
Project Lead: Jon Vincent
£25m unbilled prevention and 150 FTE savings through billing transformation
Through the implementation of a Billing Excellence framework and design of a new operating model, we helped a leading energy supplier to achieve £25m in unbilled prevention, and a 30% improvement in billing health.