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Our latest insights
How to build Tiger Teams for faster problem solving
The 'Tiger Team' - what is it? And when is it valuable? By bringing cross-functional experts together, this approach is ideal for tackling critical challenges at pace - such as a sudden spike in complaints volumes, and all the servicing challenges that come with it.
Most customers worse off due to Jan 2024 Energy Price Cap
OFGEM have released their updated Energy Price Cap figures for Q1-24, and our modelling predicts this will make most customers worse off compared to Q1-23.
Difficult Conversations – Equipping collections agents for optimal support
With Christmas on the horizon, consumer spending is set to face its usual seasonal increase, adding extra pressure to critical areas like credit card payments and energy bills. Inevitably, some consumers will find themselves in financial difficulty over the coming months, leading to more collections conversations with their service provider.