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Our Insights
Catch up on our latest Market Insights
MHHS success will depend on embedded engagement - Our practical framework
Engagement is a critical enabler of MHHS success: with 59% of core process being typically affected by MHHS proactive engagement is vital to protect operational and customer confidence.
How to Tackle the Energy Debt Crisis. Thoughts from BFY, EDF, E.ON Next and Utility Warehouse
Why does energy debt keep rising, and who’s responsible for reducing it? We gathered industry leaders from EDF, E.ON Next and Utility Warehouse in our latest webinar to talk things through. The webinar recording is available but here’s a summary of the frank and insightful discussion.
Podcast: MHHS is live - Are we ready for what's next? With Elexon's Helen Adey
We have released the second episode of our Expert Interview series, exploring the shift from MHHS delivery milestones to the long-term operational reality of a new settlement world.
Our Team
Market-leading expertise
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
Rachel Littlewood
Director
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
Our Impact
Delivering exceptional results
Delivering ~£50m debt collection benefit for energy retailer
Through our debt maturity assessment, combined with a broader focus on billing and customer contact activity, we identified routes to achieve ~£50m debt collection benefit for an energy retailer. This informed a targeted improvement programme to address capital adequacy challenges, driven by rising debt and BDC.
Strategic analysis identifies ~£103m in opportunities for energy retailer
We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.