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Our Insights
Catch up on our latest Market Insights
Avoiding the BAU bottleneck of turning innovation into implementation
Networks are funding more innovation than ever, but much of it stalls before it reaches everyday operations. We look at why, and what the new SIF Deployment funding stream signals for networks ready to close that gap.
Why continuous improvement shouldn't stop with operational teams
In this second article in the series, we explore one of the capabilities that consistently separates high-performing leaders from the rest: the ability to think like a continuous improvement leader, regardless of function, role or sector.
MHHS: Where financial performance will be won and lost
As MHHS programmes evolve beyond tech and compliance, suppliers are increasingly focusing on the wider commercial and financial implications. Access our free resource here.
Our Team
Market-leading expertise
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
Rachel Littlewood
Partner
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
Our Impact
Delivering exceptional results
Delivering ~£50m debt collection benefit for energy retailer
Through our debt maturity assessment, combined with a broader focus on billing and customer contact activity, we identified routes to achieve ~£50m debt collection benefit for an energy retailer. This informed a targeted improvement programme to address capital adequacy challenges, driven by rising debt and BDC.
Strategic analysis identifies ~£103m in opportunities for energy retailer
We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.