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Our Insights
Catch up on our latest Market Insights
Report: Demand better - A smarter, fairer energy retail market
In partnership with Energy UK, our latest report explores the feasibility of the transition today by gathering insights from across the sector to identify exactly where the framework is failing.
Energy debt rises again to £4.55bn, underlining gaps in current response
Domestic energy debt has reached a new high of £4.55bn in Ofgem’s latest update, rising by ~£63m in the last quarter and 18% year on year. Over 3.6m households are now in arrears, with the majority having no repayment arrangement.
MHHS will depend on embedded engagement - Our practical framework
Engagement is a critical enabler of MHHS success: with 59% of core process being typically affected by MHHS proactive engagement is vital to protect operational and customer confidence.
Our Team
Market-leading expertise
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
Rachel Littlewood
Partner
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
Kevin Scott
Director
Kevin leads client engagements with a laser focus on empowering clients to navigate large-scale events and market challenges.
Kelly Payne
Director
Kelly helps clients achieve operational excellence to improve customer outcomes, employee engagement, and optimising cost to serve.
Our Impact
Delivering exceptional results
Delivering ~£50m debt collection benefit for energy retailer
Through our debt maturity assessment, combined with a broader focus on billing and customer contact activity, we identified routes to achieve ~£50m debt collection benefit for an energy retailer. This informed a targeted improvement programme to address capital adequacy challenges, driven by rising debt and BDC.
Strategic analysis identifies ~£103m in opportunities for energy retailer
We delivered strategic analysis for a large energy retailer, identifying up to ~£103m in incremental revenue opportunities, through a comprehensive Market Scan Analysis and Sales Channel Maturity Assessment.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.