From rollout to performance: What’s next for metering, and what will define success?

In this webinar, our team were joined by leaders from Calisen and SSE Energy Solutions to explore how the metering landscape is evolving and what this means for operational performance, commercial models, and customer outcomes across the ecosystem over the next three to five years.

The panel explored how the transition from assumptions-based settlement to actual usage data is creating a "data-rich" environment that offers both significant risk and massive opportunity for innovation.

Key topics covered include:

• Defining success differently: Success is increasingly being measured through meter performance, asset reliability and long-term value rather than installation volumes alone.
• Better data drives better outcomes: High-quality data and stronger insight were highlighted as critical enablers for improving customer engagement, targeting interventions more effectively and supporting future innovation.
• Operational performance remains a major opportunity: Reducing failed visits, improving meter health and strengthening end-to-end processes can deliver significant benefits for both customers and organisations.
• Collaboration is essential: Suppliers, metering providers and wider industry participants all have a role to play in improving outcomes, with stronger coordination across the value chain seen as a key success factor.

With perspectives spanning supply, operations, and regulation, the panel provided a uniquely well-rounded and insightful discussion.

This article explores the critical shift facing the UK smart metering landscape as the regulatory focus moves rapidly from initial deployment volumes to long-term asset performance and data health.

Key themes explored in the full article:

• "All Reasonable Steps" How suppliers must define, document, and evidence "reasonable" portfolio progress as requirements tighten.
• The 90-Day Fix The challenge of resolving non-operating smart meters within a 90-day window while managing finite field capacity in parallel.
• 2G/3G Risk Why the rapid network sunset is no longer a background technical issue, but a major threat to customer billing and commercial exposure.
• Smarter B2B Contracts How mandated smart-conditional contracts are shifting financial penalties and risk management across all metering partners.
• Tougher Governance What the latest GSOP changes mean for automatic financial liabilities and multi-party accountability across the industry.