Free Guide: Collections aren't working - What now?
FREE GUIDE
Collections aren't working - What now?
Domestic energy debt and Direct Debit failures both reached an all-time high in April-24, while suppliers continue to grapple with underperforming collections processes.
Controlling what's controllable must be your priority in today's market. It starts with driving genuine customer engagement, to take some control of the £2.3bn of unsecured debt in the industry.
This free guide looks at:
- Understanding the individual circumstances faced by customers
- Avoiding further long-term harm to customers and suppliers
- Elevating your collections process to industry best practice
Record Levels of Energy Debt
What's the outlook?
Prices are dropping, which is good news, but with an average price drop of ~£250 YOY, and average outstanding balances of £2.2k for those not on arrangements, prices normalising at this point can surely only arrest the trend of growth – it won’t resolve the huge numbers now sat on suppliers’ balance sheets. Rachel Littlewood Director
Managing Customer Debt
Our Team
Rachel Littlewood
Director
Rachel leads our operational and financial turnaround engagements, helping to solve complex operational challenges while maximising commercial performance and customer outcomes.
View Profile
Joseph Cooper
Manager
Joseph supports our Retail clients to improve their operational processes and business performance.
View Profile
Ed Breslin
Manager
Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.
View Profile