Free Guide: Collections aren't working - What now?

Broken umbrella blown over onto the sand on a beach.


Collections aren't working - What now?

Domestic energy debt and Direct Debit failures both reached an all-time high in April-24, while suppliers continue to grapple with underperforming collections processes.

Controlling what's controllable must be your priority in today's market. It starts with driving genuine customer engagement, to take some control of the £2.3bn of unsecured debt in the industry.

This free guide looks at:

  • Understanding the individual circumstances faced by customers
  • Avoiding further long-term harm to customers and suppliers
  • Elevating your collections process to industry best practice

Record Levels of Energy Debt

What's the outlook?

Prices are dropping, which is good news, but with an average price drop of ~£250 YOY, and average outstanding balances of £2.2k for those not on arrangements, prices normalising at this point can surely only arrest the trend of growth – it won’t resolve the huge numbers now sat on suppliers’ balance sheets. Rachel Littlewood Director
Members of the BFY Group team sat together in the BFY office.

Get the insight

Click below to read our full guide.

Managing Customer Debt

Our Team

Rachel Littlewood


Rachel leads our Financial Optimisation work streams, working with leaders to improve profitability & cashflow

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Joseph Cooper


Joseph supports our Retail clients to improve their operational processes and business performance.

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Ed Breslin


Ed works with clients to improve their cash flow/revenue delivery, and leading the Commercial/Financial Modelling within our M&A/Transaction Advisory engagements.

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