Joseph supports our Retail clients to improve their operational processes and business performance, and is a qualified Lean 6Sigma Black Belt.

Joseph’s recent work includes:

  • Managing a number of successful M&A transactions. 

  • Delivery a debt transformation programme for a large water retailer, significantly improve cash collection and bad debt performance.

  • Providing subject matter expertise and Operational Excellence (OE) coaching to support a big 6 energy client through a complaints transformation.

Joseph has recently supported the creation of a series of articles to help suppliers improve their complaints​ handling performance.

Joseph held roles in operations, change, and strategy and transformation within the Energy sector for 13 years before joining BFY.

Joseph Cooper



  • Programme Management

  • Operational Excellence

  • Transaction / M&A Delivery

  • Complaints and Debt SME