Setting you up for enduring success
Customer Debt
Enhance your approach to managing debt, building a high performing, risk-focussed collections process.
Transformation
Get ahead of the competition by unlocking the benefits of transformational change.
Operations & Service
Take service quality to the next level by adopting the principles of Operational Excellence.
Strategy & Commercial
Empower your decision making and think differently, through the lens of actionable strategic insight.
Customer Complaints
Process improvements to minimise complaints volume, protect your reputation, and reduce cost to serve.
Environmental, Social and Governance
Create value through an ESG lens, with due diligence to support investment, and accelerate your Net Zero journey.
Our people, services, and capabilities are all aligned to one shared goal – delivering exceptional results for our clients. It’s for this reason that we’ve gained a market-leading reputation in Energy and Utilities.
Ian Barker
Managing Partner
Working with us
Knowledge and experience you can count on
Our position in the market is due to our ability to solve the most intractable challenges our clients face, creating new opportunities for them to increase their profitability.
Whatever needs unlocking to enable you to deliver your financial commitments, we have the knowledge, experience and expertise required.
Here's a bit more about us:
• Founded in 2004
• Headquartered in Nottingham
• Independent, privately owned UK company
• Expertise in Energy, Water, and Financial Services
• Work with around 75% of UK Energy suppliers
• One of the UK's Leading Management Consultancies for 2024 in the Financial Times
• One of the UK's Best Workplaces in Professional Services and Consulting in 2023
• Awarded Nottinghamshire Business of the Year in 2023
FT Leading Management Consultants
Recognised as industry leaders
I couldn't be prouder to be part of this incredible team, making a difference every day for our clients. We're delighted to have received recognition in four categories of the Financial Times 2024 Leading Management Consultant awards. Lisa Moran Director
Case Studies
Celebrating our clients’ success
Challenger supplier reduces debt book by ~£30m with improved processes and new campaigns
Challenger energy supplier facing ~£75m debt book increase due to inefficient processes, a lack of collection campaigns, and little progress towards Ofgem smart meter install targets.
Identifying a ~£1m cost avoidance opportunity in a large supplier's customer migration
We supported a large energy supplier with the migration of its customer base to a new system provider. As this was a background migration, we helped the supplier to cleanse their existing customer data, ensuring that any potential risks were recognised in advance and managed effectively.
Accelerated M&A process on behalf of a Senior Secured Creditor
We deployed our accelerated M&A team to conduct due diligence analysis of the domestic retailer, modelling the business, and customer book, at pace to prepare for all disposal options.
Start a Conversation
Interested in working with us? We’re here when you’re ready.
Latest News
Insight from industry experts
Improving debt maturity in a challenging Water industry
In Water, B2B suppliers are facing a battle to be 'front of wallet', as the economic crisis continues to increase pressure on collections processes. To maintain stability, improvements to internal debt capabilities are essential.
Is it possible to deliver a large-scale customer migration, without large problems?
You might be thinking about re-platforming as your path to the future in Utilities, and rightly so. But before taking your first step, don’t underestimate the power of preparation. A properly structured approach will take more time to kick off, but this is always better than recovering from a false start.
BFY Group supports LDC and UniHomes on their partnership to drive continued growth
We're really pleased to have supported LDC and UniHomes on their new partnership, providing advice on the energy implications of UniHomes' continued expansion. Our team delivered insight covering customer journeys, commercial arrangements, energy price scenarios, and regulatory risk management.