Transformation Case Studies
Creating ~£5m annual benefit for a metering service provider
Our transformation team identified opportunities for over £5m in annual benefit through cost reduction, revenue upside, and offshoring efficiencies for a metering service provider.
£25m unbilled prevention and 150 FTE savings through billing transformation
Through the implementation of a Billing Excellence framework and design of a new operating model, we helped a leading energy supplier to achieve £25m in unbilled prevention, and a 30% improvement in billing health.
Enabling FTE savings and 15% call reduction through a new insight function
We helped our Kraken user client gain line of sight to eliminating 15% of calls, as well as implementing critical new reporting to support FTE reduction.
Operating model re-design enables ~£4m benefit for metering provider
We partnered with a leading metering provider to re-design their end-to-end operating model and commercial framework, enabling ~£4m in benefits across service, growth, and cost-to-serve performance.
Avoiding a ~£75m settlement risk through MHHS Readiness Assessment
A large B2B energy supplier faced significant exposure to settlement costs as they prepared for Market-wide Half Hourly Settlement (MHHS) - with potential annual risks exceeding ~£75m.
Avoiding up to ~£60m lost sales value in system migration for energy supplier
We helped a large supplier to mitigate a potential ~£60m loss in SME energy sales, through the delivery of a robust migration framework.
Debt improvements through organisational design for a large supplier
We supported a large energy supplier with improving their debt book performance, after our Debt Maturity Assessment highlighted gaps in their ways of working and organisational design. Over a six-month period, we delivered a series of improvements to the supplier’s processes, also enhancing their ability to manage performance internally.
Identifying a ~£1m cost avoidance opportunity in a large supplier's customer migration
We supported a large energy supplier with the migration of its customer base to a new system provider. As this was a background migration, we helped the supplier to cleanse their existing customer data, ensuring that any potential risks were recognised in advance and managed effectively.
Outsourced credit turnaround yields 10% bad debt reduction and ~£10m in cash
Challenger supplier faced difficulties with their outsourced credit partner. Our transformation plan delivered ~£25m benefit within 4 months, with ~£20m from new debt prevention.
Supporting a large supplier's transformation through challenger strategy and scenario analysis
Our client, a large Energy retailer, was looking for quantitative and qualitative analysis on how challenger energy suppliers operate. We delivered our insights and recommendations to the board using our modelling on the energy market, backed by the evidence gained through our benchmarking study.
Debt collection per agent nearly doubles for large Energy supplier
Our client was aware it had an issue with the quality of debt conversations taking place between agents and customers. BFY Group partnered with the client over a six-month period, implement lasting change and nearly doubling the cash collected by each team member, delivering a benefit to the client of £3.5m per year.