Debt Case Studies

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Cash recovery initiatives deliver ~£275m benefit for large Energy supplier

Project Lead: Rachel Littlewood
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Debt
Debt
Project Lead: Kev Brown

£4.5m in Bad Debt benefits for large energy retailer

We helped a large energy retailer to generate immediate in-year debt benefits through tactical interventions. Our programme delivered ~£4.5m in Bad Debt benefit and ~£8.5m in cash collection, all while maintaining customer and productivity measures within the operation.

Jonathan Paton, Senior Manager at BFY Group.
Debt
Project Lead: Jonathan Paton

Collections improvements deliver ~£5m cash for Water retailer

We supported a B2B Water retailer with a series of collections improvements, achieving a cash uplift of ~£5m in five months.

Debt
Project Lead: Jon Vincent

Tactical debt improvements deliver ~£7m cash for large Energy retailer

A large Energy retailer was facing significant challenges with customer debt, requiring improvements to their collections processes to mitigate this. Their total debt was ~£100m at the time of engaging BFY, with communication gaps present across the customer debt journey.

Debt
Project Lead: Joseph Cooper

Debt Taskforce delivers 10x ROI for large B2B Water supplier

A large B2B Water supplier was facing significant bad debt challenges, and required support with managing this. They recognised that their collections strategy was underperforming, seeking opportunities to optimise this and increase output.

Debt Transformation
Project Lead: Rachel Littlewood

Debt improvements through organisational design for a large supplier

We supported a large energy supplier with improving their debt book performance, after our Debt Maturity Assessment highlighted gaps in their ways of working and organisational design. Over a six-month period, we delivered a series of improvements to the supplier’s processes, also enhancing their ability to manage performance internally.

Debt
Project Lead: Kev Brown

Managing reputational risk in a debt sale for a large B2C energy supplier

Large B2C energy supplier required guidance around the possibility of selling debt and the potential impact on its reputation. We conducted a debt feasibility study, establishing which customer accounts could be sold, presenting an expected valuation and risk-level for each purchaser.

Industry Operations Debt
Project Lead: Rachel Littlewood

Improving retention for a large energy supplier with ~£25m benefit opportunity

Large supplier was retaining ~5% of customers when moving in or out of a property. We created a plan to improve retention performance and mitigate the impact on data capture, debt collection, and complaints, while also enhancing customer experience.

Debt
Project Lead: Rachel Littlewood

Challenger supplier reduces debt book by ~£30m with improved processes and new campaigns

Challenger energy supplier facing ~£75m debt book increase due to inefficient processes, a lack of collection campaigns, and little progress towards Ofgem smart meter install targets.

Debt Transformation
Project Lead: Ian Barker

Outsourced credit turnaround yields 10% bad debt reduction and ~£10m in cash

Challenger supplier faced difficulties with their outsourced credit partner. Our transformation plan delivered ~£25m benefit within 4 months, with ~£20m from new debt prevention.

Debt
Project Lead: Rachel Littlewood

Large energy retailer debt sale and capabilities creation for £20m cash benefit

We used our tried and tested Debt Sale Management Framework, helping our client to identify segments of debt it wanted to sell, segments it would consider selling, and segments it did not want to sell.

Debt
Project Lead: Rachel Littlewood

Large energy retailer closes P&L gap through debt sale

Our client was seeking to close a ‘P&L gap’ of £5m and saw debt sale as an opportunity to support its year-end gap closing initiatives. BFY undertook a detailed data analysis and segmentation exercise.

Debt
Project Lead: Ian Barker

Challenger energy retailer first debt sale delivered £1m in year one

Our client wanted to explore debt sale as an alternative to using debt collection agencies, which had historically struggled to provide consistent returns.

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