Debt Case Studies
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Delivering ~£50m debt collection benefit for energy retailer
Identifying ~£30m cash benefit through debt maturity assessment
We partnered with an energy supplier to assess the maturity of their ~£150m debt book, identifying ~£30m of potential cash benefit through a series of tactical and strategic improvements.
Collecting ~£10m cash through debt campaigns for an energy supplier
We partnered with a medium-sized energy supplier to overlay digital capability onto their debt management process and run bespoke campaigns, leading to improved customer engagement and collections performance.
Unlocking ~£5m in stranded B2B debt for energy supplier
Through a targeted review of debt processes and escalation pathways, we identified a ~£5m recovery opportunity for a B2B energy supplier. By segmenting a ~£20m debt book, improving workflow ownership, and introducing new performance KPIs, we enabled our client to take clearer, faster action on aged and previously inaccessible debt.
Cash recovery initiatives deliver ~£275m benefit for large Energy supplier
Our debt team supported a large Energy supplier with recovering their cash position, achieving a total benefit of ~£275m through collaborative initiatives.
£8.5m cash collection for large energy retailer
We helped a large energy retailer to generate immediate in-year debt benefits through tactical interventions. Our programme delivered ~£4.5m in Bad Debt benefit and ~£8.5m in cash collection, all while maintaining customer and productivity measures within the operation.
Collections improvements deliver ~£5m cash for Water retailer
We supported a B2B Water retailer with a series of collections improvements, achieving a cash uplift of ~£5m in five months.
Tactical debt improvements deliver ~£7m cash for large Energy retailer
A large Energy retailer was facing significant challenges with customer debt, requiring improvements to their collections processes to mitigate this. Their total debt was ~£100m at the time of engaging BFY, with communication gaps present across the customer debt journey.
Debt Taskforce delivers 10x ROI for large B2B Water supplier
A large B2B Water supplier was facing significant bad debt challenges, and required support with managing this. They recognised that their collections strategy was underperforming, seeking opportunities to optimise this and increase output.
Debt improvements through organisational design for a large supplier
We supported a large energy supplier with improving their debt book performance, after our Debt Maturity Assessment highlighted gaps in their ways of working and organisational design. Over a six-month period, we delivered a series of improvements to the supplier’s processes, also enhancing their ability to manage performance internally.
Managing reputational risk in a debt sale for a large B2C energy supplier
Large B2C energy supplier required guidance around the possibility of selling debt and the potential impact on its reputation. We conducted a debt feasibility study, establishing which customer accounts could be sold, presenting an expected valuation and risk-level for each purchaser.
Improving retention for a large energy supplier with ~£25m benefit opportunity
Large supplier was retaining ~5% of customers when moving in or out of a property. We created a plan to improve retention performance and mitigate the impact on data capture, debt collection, and complaints, while also enhancing customer experience.
Challenger supplier reduces debt book by ~£30m with improved processes and new campaigns
Challenger energy supplier facing ~£75m debt book increase due to inefficient processes, a lack of collection campaigns, and little progress towards Ofgem smart meter install targets.