We’re thrilled to welcome Kevin Scott to BFY Group. Kevin joins us with 20 years’ experience in Utilities, having delivered large-scale operational change at the largest UK retailers.
Kevin will share transformation expertise with our clients, leading engagements to help navigate large-scale events and market challenges, while maintaining a balance between customer experience and cost to serve.
Kevin’s background of delivering large-scale transformation in the energy industry is second to none. We’re delighted to have Kevin join the team at BFY - it’s a huge win for us and our clients. Kevin’s expertise has added further strength to our growing Leadership Team, as we continue to strive for exceptional client results.
Ian Barker
Managing Partner
Kevin’s Utilities experience spans over 20 years, most recently being Transformation Director at E.ON and npower.
Examples of Kevin’s previous work:
- Spearheaded two successful re-platforming programmes, completing the largest customer migration of 8 million residential and small business customer accounts, onto one of the leading UK technical platforms from legacy systems npower and E.ON
- Led the development of an effective Debt Stabilisation Programme amidst the Cost of Living Crisis. Implemented infrastructure improvements, resulting in enhanced performance and capability, with a c300% increase in right part contacts and c200% increase in cash collected for outsource agents
- Accountable for the design and implementation of a winter affordability scheme (£85m), benefiting 50k vulnerable / low-income households. Oversaw end to end delivery, including business case development, commercial planning, campaign execution, and business readiness
- Redesigned and developed a new Complaint Handing strategy for npower, which resulted in external industry performance, improving from 6th out of the Big 6 for incoming complaints to 2nd
You can find out more about Kevin's background, and how he can support your transformation goals here.
Ian Barker
Managing Partner
Ian shapes the BFY vision and inspires our team to bring it to life, while remaining central to complex client engagements in Strategy, Commercial, and Operations.
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