Specialisms:

• Operational Excellence
• Complex Change Management  
• Digital Transformation  

Emma specialises in complex change management and digital transformation, delivering operational excellence through improved customer journey and process efficiency.

Emma helps clients to define their transformation objectives and develop robust project foundations to deliver sustainable customer impacts and improve employee engagement.  This includes the transformation of organisational architecture, digital infrastructure and operational efficiency to reinforce positive customer results and cultural impacts.

Emma has a proven track record in defining transformation objectives to underpin organisational change agenda through tackling complex problems in challenging environments such as contact centres, back office processing teams and front line delivery organisations with experience across the construction, utilities and emergency services industries.

Emma's most recent role was Programme Manager for Northumbria Police leading their digital transformation and operational efficiency programme to implement a fully optimised operating model within the emergency communications department.