Customer experience, cost pressures, and AI integration will remain key focus areas in 24-25 - so what can suppliers be doing now to manage them?
Lisa Moran, our Transformation lead, discusses:
- Empowering customer-facing agents to drive increased CSAT results
- Balancing service delivery with employee satisfaction as hybrid pressures increase
- Using AI in preparation for Market-Wide Half Hourly Settlements
- Maintaining a focus on traditional Operational Excellence activities
If you'd like to know more about any of the topics covered in this video, contact Lisa Moran.
Lisa Moran
Lisa leads client engagements with a focus on operational excellence, transformation, and continuous improvement.
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