Transformation - Where should suppliers focus in 24-25?

Written by Lisa Moran
08 Mar 2024
Transformation Operations and Service Recovery

Customer experience, cost pressures, and AI integration will remain key focus areas in 24-25 - so what can suppliers be doing now to manage them?

Lisa Moran, our Transformation lead, discusses:

  • Empowering customer-facing agents to drive increased CSAT results
  • Balancing service delivery with employee satisfaction as hybrid pressures increase
  • Using AI in preparation for Market-Wide Half Hourly Settlements
  • Maintaining a focus on traditional Operational Excellence activities

If you'd like to know more about any of the topics covered in this video, contact Lisa Moran.

Lisa Moran

Lisa leads client engagements with a focus on operational excellence, transformation, and continuous improvement.

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