Know what it takes to win
To make effective changes to your business, knowing which specific areas are performing well or below potential is vital. While it is relatively easy to discover the performance of the industry as a whole, the detailed comparisons needed to make informed decisions for your business are hard to find.
Energy Supplier Benchmarking
BFY maintains the largest energy supplier benchmarking study in the UK. The study covers both B2B energy suppliers and B2C/Domestic energy suppliers - and more than half of the UK’s suppliers are participants.
The introduction of Ofgem’s Price Cap and OPEX allowance methodology for domestic/B2C suppliers means a focus on cost leadership is ever more important.
For B2B suppliers our study is able to highlight which segments of the market offer the greatest potential for profitability.
Our study collects and analyses data across the Cost-To 'levers':
Cost-To Serve- Front Office activity
Cost-To Operate - Back Office activity
Cost-To Debt Collection - Debt Collection activity, including in-house, DCA's, and legal costs
Cost-To Meter - Meter reading, installation, and meter operator costs
Cost-To Acquire - Customer acquisition costs
Cost-To Bad Debt - Bad debt charge
Cost-To IT - IT and system costs
Cost-To Other - Overheads and central costs
By utilising standardised reporting across all study participants we have removed ambiguity and uncertainty, with comparisons made on a like for like basis. Suppliers in the study gain an accurate understanding of their relative performance, enabling them to make data driven, accurate decisions.
Water Supplier Benchmarking
Outsource Operations Performance Benchmarking
A large supplier was able to get a detailed understanding of their level of out-performance against the OFGEM Price Cap
A B2B energy supplier having benchmarked their costs, chose to exit an underperforming segment of the market
A large supplier chose to re-platform and transform their operating model in order to achieve best in class operating costs